Customer-Centric Knowledge Management: Concepts and Applications is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation. It seeks to expand the literature and business practices and contributes to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies (ICTs).
Edited by:
Minwir Mallouh Al-Shammari Imprint: Business Science Reference Country of Publication: United States Dimensions:
Height: 280mm,
Width: 216mm,
Spine: 19mm
Weight: 1.042kg ISBN:9781613500897 ISBN 10: 1613500890 Series:Advances in Knowledge Acquisition, Transfer, and Management Pages: 332 Publication Date:31 August 2011 Audience:
General/trade
,
ELT Advanced
Format:Hardback Publisher's Status: Active