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Creating Value: Winning Customer Loyalty and Trust by Nurudeen Adeola Akande at Abbey's Bookshop,
Creating Value: Winning Customer Loyalty and Trust
— —
Nurudeen Adeola Akande

Creating Value

Winning Customer Loyalty and Trust

Nurudeen Adeola Akande

$48.95   $41.87

Hardback

Not in-store but you can order this
How long will it take?
English
Plexity Digital Distribution
18 May 2024
True stories: discovery, historical & scientific
Creating Value: Winning Customer Loyalty and Trust, explores the timeless principles of building a customer-centric business in today's competitive landscape. The book argues that lasting success comes not from aggressive marketing or price wars, but from consistently delivering meaningful value, fostering trust, and cultivating loyalty. Through real-world examples and actionable strategies, it demonstrates how businesses can shift from short-term transactions to long-term relationships by deeply understanding customer needs, exceeding expectations, and prioritizing transparency.

Designed for entrepreneurs, executives, and customer-facing professionals, this practical guide covers topics like emotional engagement, leadership's role in shaping trust, and leveraging digital tools to enhance customer experiences. Unlike theoretical business books, it provides concrete steps to embed value creation into company culture, turning customers into loyal advocates.

Creating Value is a roadmap for businesses of any size or industry to differentiate themselves by making trust and loyalty their core competitive advantage. It's an essential read for leaders who recognize that profitability and sustainability depend not just on what they sell, but on how they make their customers feel.
By:  
Imprint:   Plexity Digital Distribution
Dimensions:   Height: 229mm,  Width: 152mm,  Spine: 13mm
Weight:   386g
ISBN:   9789933400972
ISBN 10:   9933400975
Pages:   158
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Hardback
Publisher's Status:   Active

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