Chatbots and Human-Centered AI

.- Understanding and Designing for Human-AI Interactions. .- Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations. .- Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition. .- Exploring the Effects of Consistency-based Hallucination Detection for LLM-based QA Chatbots: A Simulation Study. .- LadderChat – An LLM-based Conversational Agent for Laddering Interviews. .- Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans?. .- Human-Centred AI in Education and Social Support. .- An AI-Powered Learning Companion for Adaptive and Personalized STEM Educatio. .- Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach. .- A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results. .- The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation. .- Questions people ask ChatGPT regarding their romantic relationships and what they think about the provided answers: An exploratory study. .- Conversational AI for Citizens and Customers. .- AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAA). .- First Aid for Europe – A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024. .- An Analysis of Federal and Municipal Chatbots in Germany. .- LLM-powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use. .- Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI.