Deborah Wietzes (Author) Beate van Dongen Crombags is one of the owners of the consultancy firm VODW. She is specialized in optimizing the dialogue between companies and customers. Deborah Wietzes is the senior manager customer experience at VODW. Beate van Dongen (Author) Beate van Dongen Crombags is one of the owners of the consultancy firm VODW. She is specialized in optimizing the dialogue between companies and customers.
A must read. It has the right balance between theory, practice and inspiration for everyone who wants to improve the customer experience -Platform for Innovative Marketing