This fifteen-unit course is ideal for both in-service and pre-service students. It deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.
By:
Francis O'Hara Imprint: Cambridge University Press Country of Publication: United Kingdom Dimensions:
Height: 276mm,
Width: 220mm,
Spine: 7mm
Weight: 205g ISBN:9780521776882 ISBN 10: 0521776880 Series:Be My Guest Publication Date:19 December 2002 Audience:
ELT/ESL
,
Postgraduate, Research & Scholarly
Format:Paperback Publisher's Status: Active
1 Introductions 2 The Check-in 3 The hotel bedroom 4 The bathroom, the porter 5 Services in the hotel 6 Location of facilities 7 Room services 8 Problems and solutions 9 Taking bar orders 10 In the restaurant (1) 11 In the restaurant (2) 12 Interesting places to visit 13 Enquiries 14 Using the phone 15 The check-out Personal job files Speaking practice Tapescripts Verb list
