This fifteen-unit course is ideal for both in-service and pre-service students. It deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.
By:
Francis O'Hara Imprint: Cambridge University Press Country of Publication: United Kingdom Dimensions:
Height: 276mm,
Width: 220mm,
Spine: 7mm
Weight: 205g ISBN:9780521776882 ISBN 10: 0521776880 Series:Be My Guest Publication Date:19 December 2002 Audience:
ELT/ESL
,
Postgraduate, Research & Scholarly
Format:Paperback Publisher's Status: Active
