Artificial Intelligence in Public Administration

Bożena Skotnicka-Zasadzień, Radosław Wolniak

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Hardback

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English

Routledge
11 July 2025

Public administration; Research & development management; Organisational theory & behaviour; Public ownership & nationalisation

Series: Routledge Studies in Innovation, Organizations and Technology

This book presents a conceptualization of the process of using artificial intelligence (AI) in public administration, along with its operationalization in terms of technology, competence, and the use of AI by employees of municipal offices. The authors offer a holistic examination, drawing on a multidisciplinary approach that combines theoretical insights with empirical analyses, to develop a theoretical model for improving the use of AI in public administration.

The book provides a nuanced understanding of the complex interactions between AI technologies, governance structures, and public service delivery models, as well as diverse case studies across administrative domains to offer cross-national insights and shedding light on the contextual factors shaping AI adoption and implementation strategies. Through dedicated chapters on ethics and safety, the book also critically examines the challenges and opportunities policymakers must navigate when implementing AI.

Combining theory with practice, this book will be of interest to scholars and post-graduate students in the fields of public administration, policy studies, governance as well as artificial intelligence and technology management.

By: Bożena Skotnicka-Zasadzień, Radosław Wolniak
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm,
Weight: 460g
ISBN: 9781032879284
ISBN 10: 1032879289
Series: Routledge Studies in Innovation, Organizations and Technology
Pages: 150
Publication Date: 11 July 2025
Audience: College/higher education , Primary
Format: Hardback
Publisher's Status: Active

1. Introduction to the Issues 2. Fundamentals of Artificial Intelligence 3. History and Current Status 4. Applications of AI in Public Administration 5. Ethics and Safety in AI Applications 6. AI Implementation in Administration 7. Results of Direct Research on Improving the Quality Level of the Use of Artificial Intelligence in Municipal Offices 8. The Future of AI in Public Administration

Bożena Skotnicka-Zasadzień is Professor at the Department of Economics and Computer Science at the Silesian University of Technology. Radosław Wolniak is Full Professor at the Department of Economics and Informatics at the Silesian University of Technology, Poland.