David Barrow With over 30 years in IT service roles, David transitioned from small businesses to become a respected management consultant for global organisations. David chairs the British Standards Institute’s IT Service Management committee, developing global standards. He also contributes to the British Computer Society’s ITSM and ITAM committees. David is dedicated to advancing Service Management education through his work with the British Standards Institute. Recently, his focus has broadened to physical health and mental well-being with his “OH SH!T, I’ve got Bowel Cancer” book series. Passionate about equal opportunities, David mentors for various organisations, co-creates communities and uses his expertise to support and guide future professionals in the technology sector. Lucy Hornsby With a background in IT, Lucy now leans into the future of work, positioning herself with a diverse portfolio career across business, branding, change and comms. She combines strategic acumen with creative vision and enables businesses and individuals to achieve impactful and lasting connections. Lucy is a qualified coach and mentor, and an experienced trainer, providing guidance and skills for individuals and teams. She classes herself as a modern-day feminist who is passionate about doing the right thing by and for all women. Lucy’s purpose in life is to empower people to reimagine what can be possible.