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think/WOW: Exceptional Customer Experience by Daren Martin at Abbey's Bookshop,
think/WOW: Exceptional Customer Experience
— —
Daren Martin

think/WOW

Exceptional Customer Experience

Daren Martin

$35.95

Hardback

Not in-store but you can order this
How long will it take?
English
Clovercroft Publishing
06 May 2025
Behavioural economics; Business communication & presentation; Customer services
""Daren delivers a fun, powerful and quick lesson in the power of thinking like an owner.""

-Seth Godin -Author ofThis is Marketing

In today's hyper-competitive marketplace, average service is invisible-and bad service goes viral. The onlypath to lasting customer loyalty and explosive growth is delivering moments of WOW at every touchpoint.

In think WOW: Exceptional Customer Experience, bestselling author and culture architect Daren Martin,PhD shows leaders, managers, and frontline employees how to transform ordinary transactions intounforgettable experiences. With punchy insights, powerful stories, and a visually dynamic format,think WOW gives you the tools to:

Win repeat business by turning first-time buyers into lifelong fans

Create consistency that customers trust-and competitors can't match

Empower employees to deliver WOW moments daily

Spark loyalty and referrals through small actions with massive impact

Build a culture where customer obsession drives performance and profits

Drawing inspiration from world-class brands like Disney, Ritz-Carlton, and Singapore Airlines-alongsidepowerful lessons from startups and small businesses-this book provides a practical blueprint for creatingexceptional customer experiences in any industry.

Whether you're a CEO looking to outpace disruption, a business owner seeking growth, or a frontline workerready to make a bigger impact, think WOW is your guide to delivering service so remarkable that customerscan't stop talking about it.

If you're ready to transform your customer experience from ordinary to extraordinary-this is the book thatshows you how!
By:  
Imprint:   Clovercroft Publishing
Country of Publication:   United States
Dimensions:   Height: 152mm,  Width: 152mm, 
ISBN:   9781968127114
ISBN 10:   1968127119
Pages:   256
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Hardback
Publisher's Status:   Active

DAREN MARTIN is the Culture Architect, as well as a Global Speaker, WSJ, USA Today & Amazon Best-Selling Author, and Advisor to businesses ranging from Fortune 500 to small businesses. He has a PhD in Psychology, experience starting and running several businesses, and thousands of hours of conversations with top executives and frontline workers have helped him to know what makes companies thrive and what makes them dive. He has traveled to over 40 countries, worked with a wide range of companies from differing business sectors including oil and gas, manufacturing, financial sector, healthcare, airlines, retail, technology, restaurant, insurance, and more.

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