Culture Crossing: Discover the Key to Making Successful Connections in the New Global Era

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LANDERS

Culture Crossing

Discover the Key to Making Successful Connections in the New Global Era

LANDERS

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English

Berrett-Koehler
09 January 2017

Cultural studies; International business; Business communication & presentation; Organisational theory & behaviour

Thrive in the multicultural communities where you work and live

People, money, and information are flowing faster than ever across international borders, putting us all just one step away from a culture crash-that moment when you unintentionally confuse, frustrate, or offend someone from another culture. Are you struggling with trying to learn the customs, nuances, and hot buttons of every culture you might come into contact with? Michael Landers guides you toward a better solution- becoming aware of your own cultural ""baggage."" You'll learn to sidestep the knee-jerk reactions that can get you into trouble and develop the agility to adjust your behaviors and expectations as needed. Through a mix of entertaining and instructive stories, valuable insights, and eye-opening self-assessments, Culture Crossing offers an essential primer for improving all your interactions with people from any background.

By: LANDERS
Imprint: Berrett-Koehler
Country of Publication: United States
Dimensions: Height: 229mm, Width: 151mm, Spine: 14mm
Weight: 320g
ISBN: 9781626567108
ISBN 10: 1626567107
Pages: 208
Publication Date: 09 January 2017
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

INTRODUCTION Culture Crashing 1 ONE Cultural Awakenings 9 How culture shapes our thoughts and behaviors TWO Me or We? 39 Recognize the differences between group and individual orientation, and why it matters THREE Say What? 65 Explore the nuances of verbal and written expression FOUR What’s Not Being Said 89 Discover the hidden meanings of nonverbal communication FIVE Now or Later 109 How perceptions of time can warp across cultures SIX Respect, Rank, and Ritual 129 The implications of formality at work and in everyday life SEVEN Core Values 151 Taking your cultural awareness to the next level CONCLUSION  Culture Crossings Past, Present, and Future 171 Notes 175 Bibliography 185 Acknowledgments 187 Index 188  About the Author 193

Michael Landers is the founder and president of Culture Crossing, Inc., a consulting company dedicated to finding innovative solutions for those working in multicultural contexts. Culture Crossing's clients include Apple, Google, Samsung, HSBC, SAP, Novartis, Fiat Worldwide, Isuzu Motors, Kaiser Permanente, CalAtlantic Homes, and Mead Johnson, among others.

Reviews for Culture Crossing: Discover the Key to Making Successful Connections in the New Global Era

The most powerful influence on attitude and behavior is one's culture-and this book shows you how to be more effective with more people from different cultures. -Brian Tracy, author of How the Best Leaders Lead and Eat That Frog! Drawing upon his own extensive international experience, Michael has created an indispensable tool for anyone who interacts with people from other cultures. (And who among us doesn't?) -Luciana Duarte, Global Head of Employee Communications, Engagement, and Culture, HP Inc. I wish I had this book sooner! Between working abroad in India and starting a company in New York City, I've found myself in so many situations where I didn't know what the cultural norm was. I can't wait to apply the lessons I've learned from Culture Crossing to situations I know I'll find myself in in the future. -Liz Wessel, cofounder and CEO, WayUp Understanding culture is the key to creating and maintaining successful relationships in this increasingly global world. This book is a must-read for those just entering the workforce to the leaders of top companies. -Alex Churchill, Executive Chairman, VonChurch, and CEO, Gamesmith Michael combines a rare and deep understanding of global cultural issues with humor to create awareness on one of the most important topics of our era. His stories and teachings have been invaluable for us at SAP Academy, as we have trained hundreds of millennials from over fifty countries in our global training facility. If you serve in any organization or role in which you work with people from different cultures, run, don't walk, to read this book. -Rae Kyriazis, Global Vice President, SAP The most profound reality we face as marketers is the multicultural fractionalization of our marketplace. We are perplexed by this, so we continue to talk in our own voice rather than learning how to listen to these diverse voices with an empathy that is agile and truly customer-centric. Michael Landers has changed the way our people think and act with his method and teaching. -Bill McDonough, Senior Vice President and Chief Marketing Office, M/I Homes