Outstanding!

Name: Outstanding!
Price: 49.99 AUD
Availability: OutOfStock
ISBN: 9780143129929

47 Ways to Make Your Organization Exceptional

John G. Miller (John G. Miller)

$49.99

Paperback

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English

J.P.Tarcher,U.S./Perigee Bks.,U.S.
01 November 2016

Customer services; Organisational theory & behaviour

Now in paperback- Actionable insights for creating an outstanding organization, from the bestselling author of QBQ!- The Question Behind the Question.

""Outstanding! hits the nail on the head in every way- Practical content, terrific stories, and an easy read. Miller has provided a road map for organizations to become exceptional--just follow the path laid out. Definitely a must read!""

--Dave Ramsey, author of Total Money Makeover and host of The Dave Ramsey Show

Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions-- individually and collectively--that are not always easy or obvious but are fundamentally powerful.

Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible book John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides readers with ways to integrate them into their own work.

With its pithy entries that carry significant impact, Outstanding is by turns a playbook, a guide, and an inspiration. It is filled with practical ideas that can--and should--be used every single day by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.

By: John G. Miller (John G. Miller)
Imprint: J.P.Tarcher,U.S./Perigee Bks.,U.S.
Country of Publication: United States
Dimensions: Height: 210mm, Width: 140mm, Spine: 18mm
Weight: 181g
ISBN: 9780143129929
ISBN 10: 0143129929
Pages: 224
Publication Date: 01 November 2016
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

John G. Miller is the founder of QBQ, Inc., an organizational development company dedicated to making personal accountability a core value for organizations and individuals. QBQ, Inc. has worked with hundreds of Fortune 500 and other companies and governmental and non-government organizations internationally. Miller, who appears frequently on national television and radio, is the author of the bestselling QBQ! The Question Behind the Question and Flipping the Switch- Five Keys to Success at Work and in Life. He lives in Denver.