""If you write at work, this book is for you. It bristles with practical ideas--your letters, reports and memos will never read the same again!"" --Peter Butt, professor of legal writing, University of Sydney ""Businesses are beset by their own bad writing, which bewilders and baffles their internal and external customers. Readers crave clarity and brevity. This excellent book shows how to give them what they want."" --Martin Cutts, author, The Oxford Guide to Plain English