Wonderlicious

Bringing Wonder Back to Life, Leadership and Service

Peter Merrett

$49.95

Hardback

Forthcoming
Pre-Order now

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English

Dean Publishing
04 June 2025

Business & management; Business strategy; Business innovation; Business communication & presentation; Office & workplace

""Wonderlicious shows what world-class cultures and service with wonder actually look like and how to bring it back to life and leadership.""

—Doug Lipp, Former Head of Training, Disney University and Author of Disney U

""Peter reinvented customer service in commercial real estate in a manner that is still emulated globally.""

— Henry Chamberlain, President and COO, BOMA International, North America

“Read this book, thank me later!""

Maz Farrelly, Award-Winning TV Producer, International Keynote Speaker, Australia

“For CEOs, CMOs, business leaders, and owners, Peter shows that the qualities which cost little can bring the greatest return. The advice in this book is not just inspiring but deeply practical, ready to be applied.""

— Jeannette Flynn, Director of 4D Marketing, Australia

BEST-In-CLASS SERVICE

With over thirty-five years of transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class, Peter has revitalized the hearts of some of the world’s most recognized brands. His approach goes beyond KPIs and mission statements, bringing wonder back to life, leadership, and service in a way that creates extraordinary results.

It is not uncommon to see Peter take the stage in front of the world’s most prominent leaders. Whether he's tying red ribbons around asparagus, hosting potato-peeling competitions with top executives, or wearing a superhero cape over his three-piece suit, his wonderlicious approach goes all out to bring appreciation, connection, and humility back into the workplace.

By: Peter Merrett
Imprint: Dean Publishing
Country of Publication: Australia
Dimensions: Height: 304mm, Width: 152mm,
ISBN: 9780648758044
ISBN 10: 0648758044
Pages: 304
Publication Date: 04 June 2025
Format: Hardback
Publisher's Status: Forthcoming

Peter Merrett has always considered chefs to be wizards. When he began training as one thirty-five years ago, he was captivated by the way simple ingredients could create magic, pleasure, and emotion. He took this concept for using many small details to create a large impact, and he expanded on it. As he moved into hospitality leadership, his exciting approach led his teams to win the prestigious UK Hotel of the Year award twice. Transitioning into commercial real estate, Peter became General Manager of Tower 42 in London, where his team pioneered a groundbreaking office-hotel concept that won the Best Office Building in the World award from BOMA International. Later, as a leader within JLL Australia’s property division, he inspired a hospitality-driven service culture that earned the organization global acclaim for Best Customer Experience. Today in Australia, as a Hall of Fame professional speaker, mystery shopper, trusted advisor to the world’s biggest brands, and Founder of The House of Wonderful, Peter has worked across eleven countries and numerous industries. He’s shared stages with his mentor, Doug Lipp, former Head of Training at Disney University. He is also a Fellow of BOMA International, a judge for the Customer Institute of Australia, and has served on the Board of Directors for Professional Speakers Australia. Now, Peter coaches leaders worldwide on how to trade employee handbooks and KPIs for teams that feel genuinely valued, appreciated, and excited to show up and treat your business as their own. Whether he’s tying red ribbons around asparagus, hosting potato-peeling competitions with top executives, or wearing a superhero cape over his three-piece suit, his wonderlicious approach brings heart and joy back into the workplace, leading to extraordinary results. Peter lives in Sydney, Australia, with his wife, two sons, a friendly house hippo, and a battalion of rubber duckies.