Rob Tidrow has worked in the technology industry for 20 years and has authored or co-authored over 30 books on a wide variety of computer and technical topics. Jim Boyce is a former Microsoft MVP and has authored and co-authored over 50 books and hundreds of articles and white papers on computer topics including Windows, Windows Server, Office applications, and programming. Jeffrey R. Shapiro has worked in IT for more than 21 years. He has published more than 20 books on IT, network administration and software development.