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Wfm: Go Beyond by Juanita Coley at Abbey's Bookshop,
Wfm: Go Beyond
— —
Juanita Coley

Wfm

Go Beyond

Juanita Coley

$91.95   $82.86

Paperback

Not in-store but you can order this
How long will it take?
English
Live Limitless Publishing
01 November 2024
Economic forecasting
Juanita Coley - The Contact Center Whisperer From teen mom to Mrs. Corporate America, Juanita Coley's journey in Workforce Management (WFM) is a story of resilience, innovation, and transformation. Known as the ""Contact Center Whisperer,"" Juanita built her expertise from the ground up-starting as a call center agent, discovering a Blue Pumpkin user guide, and cultivating a passion for WFM that would lead her to shape operational strategies for industry giants. Now, as CEO and Founder of Solid Rock Consulting, she's sharing her 20+ years of WFM mastery to drive real impact. WFM: Go Beyond takes you through the foundational principles of Workforce Management while inviting you to explore its strategic influence on Customer and Employee Experience (CX and EX). This isn't just a guide to the core functions of WFM; it's a transformative toolkit for anyone-whether you're new to WFM or a seasoned professional-looking to design meaningful impact within their organization.

Through two powerful sections, WFM: Go Beyond will equip you to:

Master the core pillars of WFM, from data gathering and forecasting to scheduling and real-time management. Elevate your approach, using WFM to bridge CX, EX, and business profitability for a human-centered experience.

Drawing from real-life insights, Juanita delivers actionable strategies for designing a WFM program that's not only efficient but strategically aligned with broader business goals. Ready to understand WFM's transformative potential? Dive into WFM: Go Beyond, and harness WFM by design-bringing lasting impact to your business, your team, and your career. Let's go make impact!
By:  
Imprint:   Live Limitless Publishing
Dimensions:   Height: 229mm,  Width: 152mm,  Spine: 9mm
Weight:   227g
ISBN:   9781952903670
ISBN 10:   195290367X
Pages:   162
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

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