DAN ROBERTS is President and CEO of Ouellette & Associates, an IT-specific consulting and professional development firm known globally for developing the “human side” of the IT equation. Roberts is a keynote speaker and panel moderator at corporate and industry events and has published numerous articles on topics relating to transforming IT cultures. Roberts is co-author of Confessions of a Successful CIO, a book that captures the secret sauce of 10 industry leading, “bet-the-farm” CIOs. OUELLETTE & ASSOCIATES CONSULTING, INC. has worked with more than 3,000 IT and shared service organizations since its founding in 1984. The firm works closely with CIOs and IT leadership teams to build the culture and assess and develop the “Core” skills that are necessary for success in today’s increasingly complex, always changing, need-for-speed business environment. To learn more, visit www.ouellette-online.com.