True Hospitality

Lessons Learned from Behind the Concierge Desk

Jamie Cooperstein

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Paperback

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English

GFB
08 April 2025

Autobiography: general; Autobiography: business & industry; Memoirs; Gender studies: women

""Everything points back to the uniformed girl at the podium in the lobby of the Rittenhouse.""

At twenty-two Jamie Cooperstein dreamed of becoming a successful sports journalist. She never expected that putting on a concierge uniform and stepping into the lobby of the Five Diamond-rated Rittenhouse Hotel would lead to anything more than a paycheck.

Written with wit and humor, True Hospitality is a story of finding an unexpected calling behind the concierge desk. Through personal anecdotes of outlandish guest requests, lavish weddings and parties, celebrity stays, and smoke-filled lobbies, Cooperstein takes an honest look at the true meaning of hospitality and how it came to define her.

True Hospitality is a fascinating memoir of one woman's journey to find her way in the world of luxury hospitality.

By: Jamie Cooperstein
Imprint: GFB
Dimensions: Height: 203mm, Width: 133mm, Spine: 10mm
Weight: 209g
ISBN: 9781964721323
ISBN 10: 1964721326
Pages: 178
Publication Date: 08 April 2025
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Reviews for True Hospitality: Lessons Learned from Behind the Concierge Desk

""True Hospitality is an absolute delight. With humor, heart, and plenty of jaw-dropping stories from behind the concierge desk, this book is a must-read for anyone who's ever wondered what it takes to make magic happen for others. Jamie's insights will stay with you long after the final page."" -Brittany Hodak, author of Creating Superfans ""[True Hospitality has] intriguing hospitality lessons from the front lines of the industry, giving outsiders a real inside glance."" -Micah Solomon, author of The Heart of Hospitality ""True Hospitality is a quick and entertaining read. I could relate to Jamie Cooperstein's journey as she learned valuable service lessons through experience, grit, and a genuine sense of pride in helping others. The book does a great job of showing the highs and lows of working on the front lines in the service industry."" -Jeff Toister, author of The Service Culture Handbook