Transplant Administration

List of Contributors, vii Preface, xi Acknowledgments, xv About the Companion Website, xvii 1 Organ Allocation: NOTA, the OPTN, and Policy Development, 1 Kenneth Andreoni and Ciara Samana 2 Organizational Structures, 17 Lisa Norris 3 Human Resources, 27 Lisa Norris 4 Clinical Services, 39 Lisa Norris 5 Regulatory and Compliance Issues, 51 Marguerite Brown 6 Transplant Finance, 75 Lisa Norris 7 Managed Care Contracting, 97 Mindy Scharlin 8 Quality Assessment and Performance Improvement, 115 Lisa Norris 9 Transplant Information Management and Transplant Information Systems, 129 Lauren E. Kearns 10 Strategy and Marketing, 155 Lisa Norris 11 Managing and Leading the Transplant Enterprise, 171 Lisa Norris Appendix 1 Human Resources: Lists of Transplant Staff Duties, 181 Appendix 2 Human Resources: Medical/Surgical Director Job Description, 191 Appendix 3 Human Resources: In-Patient Transplant Coordinator Orientation, 195 Appendix 4 Human Resources: Post-Transplant Coordinator Orientation, 199 Appendix 5 Human Resources: Pre-Transplant Coordinator Orientation, 201 Appendix 6 Human Resources: Transplant Social Work Orientation, 203 Appendix 7 Regulatory and Compliance Issues: Surveyor Worksheet-Organ Transplant Program Quality Assessment and Performance Improvement, 207 Appendix 8 Transplant Finance: Kidney Organ Procurement Rates for 2013, 217 Appendix 9 Managed Care Contracting: UNOS RFI Example, 219 Appendix 10 Managed Care Contracting: Sample Letter to Claims Department, 223 Appendix 11 Managed Care Contracting: Sample Managed Care Contract, 225 Appendix 12 Insurance Approval Form, 229 Index, 231