The Role of Artificial Intelligence in the Tourism and Hospitality Sector

Maria Jesus Jerez-Jerez, Claudia Sevilla-Sevilla, Lidia Aguiar-Castillo

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English

Routledge
05 June 2025

Tourism industry; Hospitality industry

This timely, expert-led book brings together the latest academic and practitioner insights on AI technology within the hospitality and tourism industries.

The disruptive nature of AI is captured in a logically structured and accessible way, with global case studies covering the latest technological developments in AI via a wide range of detailed, ‘real-world’ examples designed to help the reader understand how this complex subject area is applied in industry. Topics covered include privacy concerns, AI in hotels, personalisation of the guest experience, travel planning, virtual assistants and recommendation systems, sustainability, blockchain, AR, VR, IoT, smart destinations and big data analytics, amongst others. Chapters also include insights on governmental policies, environmental sustainability, social change, and how these impact and interact with AI technologies within the context of tourism and hospitality.

This volume is of pivotal interest to students, scholars and academics in the fields of tourism, hospitality, business, management, human geography, social sciences and sustainability, as well as those with an interest in AI technology more generally.

Edited by: Maria Jesus Jerez-Jerez, Claudia Sevilla-Sevilla, Lidia Aguiar-Castillo
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm,
Weight: 453g
ISBN: 9781032898858
ISBN 10: 1032898852
Pages: 376
Publication Date: 05 June 2025
Audience: College/higher education , Primary
Format: Paperback
Publisher's Status: Forthcoming

0.Introduction. Introduction: The Role of Artificial Intelligence in the Tourism and Hospitality Sector. Part I. The Foundation of the AI and Tourism and Hospitality Field. 1.Impact of Artificial Intelligence in Tourism and Hospitality. 2.The Evolution of Artificial Intelligence (AI); Investigating Connections to the Hospitality and Tourism Industry Over Time. 3.An Analysis of AI Technology-Based Service Encounters: Repercussions for Hospitality and Tourism Operations. 4.AI-driven VR and the Immersive Experience. A Companion or a Competitor for Tourism? Part II. Tourism and Hospitality Industry Transformations Driven by AI. 5.The Role of Artificial Intelligence in Hotel Operations: Revolutionising Efficiency. 6.AI and Personalisation: Tailoring the Guest Experience in the Tourism and Hospitality Sector. 7.Travel Planning with Artificial Intelligence: Virtual Assistants and Recommendation Systems. 8.The Role of Artificial Intelligence in Sustainable Tourism. Part III. Emerging Technologies and Their Applications. 9.Blockchain for Secure Transactions in Tourism and Hospitality Management. 10.Tourism Using Augmented and Virtual Reality: Phygital Tourism. 11.The Internet of Things (IoT) and Smart Destinations. 12.Big Data Analytics in Travel and Hospitality. Part IV. AI Strategy and Management. 13.Strategic Planning for AI in Tourism Businesses: AI Tourism Start-Ups. 14.Managing AI Projects: From Concept to Execution. 15.Future-Proofing: AI and Long-term Strategic Vision. 16.The Ethics of AI in Tourism and Hospitality.

Maria Jesus Jerez-Jerez is a senior lecturer and course leader in International Business at the University of Bedfordshire, UK, and a senior fellow of the Higher Education Academy. Her research interests focus on disruptive innovation in international business. Claudia Sevilla-Sevilla is a professor of Marketing at UNED in Madrid and a member of the EU Jean Monnet Chair in Digital Economy. Her research focuses on marketing, tourism, and sustainability, building on her extensive professional experience as a marketing consultant in the tourism and hospitality sector. Lidia Aguiar-Castillo is a senior researcher at the University of Las Palmas de Gran Canaria (ULPGC) with a PhD in Enterprise, Internet, and ICT (Cum Laude, with international mention). Her research focuses on ICT applications in tourism and enterprise, supported by her professional experience in computing and project management, including a postdoctoral fellowship at CVUT (Prague Technical University).

Reviews for The Role of Artificial Intelligence in the Tourism and Hospitality Sector

“The book The Role of Artificial Intelligence in Tourism and Hospitality is a timely and insightful exploration of how AI is transforming the tourism and hospitality industry. It offers a forward-looking perspective on the applications, management, and impact of AI within these sectors. The book addresses critical challenges while highlighting opportunities for strategic, innovative, and sustainable advancements. It serves as a valuable resource for scholars and professionals eager to stay ahead in an era of AI-driven business transformation.” -Professor Yanqing Duan, University of Bedfordshire, UK. “This comprehensive book delves into the intersection of AI and the tourism and hospitality industry, offering readers an insightful journey. From establishing the foundations of AI's role in this vibrant sector to exploring its transformative potential, the book serves as both a guide and an inspiration. Part I lays the groundwork by exploring the historical development and ethical considerations of AI, emphasising its critical role in driving innovation and competitiveness. Part II highlights real-world applications of AI, showcasing how it enhances operational performance and customer experiences while addressing global challenges like climate change and sustainability. The exploration continues in Part III, where emerging technologies such as blockchain, IoT, and big data are studied, unveiling their potential to revolutionise travel and destination security. Finally, Part IV offers a strategic lens, focusing on the integration of this transformative technology into business models and the creation of innovative, tech-driven experiences. This book is a must-read for industry professionals, researchers, and anyone intrigued by how technology is reshaping tourism and hospitality. It not only sheds light on current advancements but also inspires a forward-thinking approach to leveraging AI for sustainable growth and customer satisfaction in the industry.” -Professor Rafael Pérez-Jiménez, University of Las Palmas de Gran Canaria, Spain.