We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way. Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people. Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.
By:
Joel Brockner
Imprint: Princeton University Pres
Country of Publication: United States
Dimensions:
Height: 216mm,
Width: 140mm,
Spine: 20mm
Weight: 340g
ISBN: 9780691175676
ISBN 10: 0691175675
Pages: 336
Publication Date: 10 July 2017
Audience:
Professional and scholarly
,
College/higher education
,
Undergraduate
,
Primary
Format: Paperback
Publisher's Status: Active
"Acknowledgments vii 1 Introduction 1 2 It's Only Fair 21 3 Making Change Happen: It's All (or at Least Largely) in the Process 53 4 Taking the Process Personally 123 5 For Ethicality, the Process Also Matters 184 6 A High-Quality Process: Easier Said Than Done 233 Appendixes A The Change Implementation Survey 271 B Scoring Guide for the Change Implementation Survey 276 C Measure of Regulatory Focus 278 D Measure of Work Regulatory Focus 281 E Measure of ""Openers"" 283 F Allport-Vernon-Lindzey Values 284 G Measure of Moral Identity 286 H Measure of Emotional Reappraisal 288 Notes 291 Index of Names 305 Index of Subjects 311"
Joel Brockner is the Phillip Hettleman Professor of Business at Columbia Business School.
Reviews for The Process Matters: Engaging and Equipping People for Success
One of the Strategy+Business Best Business Books 2016 in Management Winner of the 2016 Bronze Medal in Operations Management / Lean / Continuous Improvement, Axiom Business Book Awards Honorable Mention for the 2016 PROSE Award in Business, Finance & Management, Association of American Publishers [In The Process Matters, Brockner] suggests ways managers can include employees in the process while maintaining trust--and keeping the best workers. --BizEd Magazine
- Commended for Bronze Medal in Operations Management / Lean / Continuous Improvement 2016
- Commended for PROSE Award in Business, Finance & Management, Association of American Publishers 2016
- Commended for PROSE Awards: Business, Finance & Management 2016
- Commended for PROSE Awards: Business, Finance & Management 2016.
- Short-listed for One of the Strategy+Business Best Business Books 2016 in Management 2016
