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The Palgrave Handbook of Service Management by Bo Edvardsson at Abbey's Bookshop,
The Palgrave Handbook of Service Management
— —
Bo Edvardsson Bård Tronvoll

The Palgrave Handbook of Service Management

Bo Edvardsson,  Bård Tronvoll

$508.95   $406.76

Hardback

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English
Springer Nature Switzerland AG
26 May 2022
Operational research
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology.

This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
Edited by:   ,
Imprint:   Springer Nature Switzerland AG
Country of Publication:   Switzerland
Edition:   1st ed. 2022
Dimensions:   Height: 235mm,  Width: 155mm, 
Weight:   1.736kg
ISBN:   9783030918279
ISBN 10:   3030918270
Pages:   1012
Publication Date:  
Audience:   Professional and scholarly ,  Undergraduate
Format:   Hardback
Publisher's Status:   Active

​Bo Edvardsson, is Professor of Business Administration and founder of the Service Research Centre, Karlstad University Sweden. Bård Tronvoll is Professor of Business administration at the Service Research Centre, Karlstad University Sweden, and at Inland Norway University of Applied Sciences, Norway. 

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