The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program

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James T. Ziegenfuss, Jr. Patricia O’Rourke

The Ombudsman Handbook

Designing and Managing an Effective Problem-Solving Program

James T. Ziegenfuss, Jr., Patricia O’Rourke

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English

McFarland & Co Inc
15 February 2011

Economics & Business; Personnel & human resources management

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

By: James T. Ziegenfuss Jr., Patricia O’Rourke
Imprint: McFarland & Co Inc
Country of Publication: United States
Edition: 2nd edition
Dimensions: Height: 229mm, Width: 152mm, Spine: 11mm
Weight: 295g
ISBN: 9780786448968
ISBN 10: 0786448962
Pages: 204
Publication Date: 15 February 2011
Recommended Age: From 18 years
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active