The Joy of CEHX: The Casual Hook Up to Understanding Customer, Employee, and Human Experience

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Aileen Day

The Joy of CEHX

The Casual Hook Up to Understanding Customer, Employee, and Human Experience

Aileen Day

$38.95 $33.27

Paperback

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English

Dean Publishing
07 October 2025

Customer services; Working patterns & practices

Take your CEHX to the next level.

What do you get when you combine the essentials of business success - Customer, Employee, and Human eXperience? Great CEHX.

Too many new businesses are built to fail. Too many established brands squander their potential and stunt their growth. Too many leaders and business owners overrate their own performance, misunderstanding what great CEHX entails. Not anymore!

CEHX-pert and clinical psychotherapist Aileen Day provides the tough love you need to take business by the balls and create an unforgettable - for the right reasons! - customer, employee, and human experience.

The Joy of CEHX gives you the casual hook-up to:

Create a smooth and satisfying customer experience journey that keeps people coming back for more Cultivate a thriving company culture that produces brand advocates at every level of your organisation Avoid the pitfalls of scaling and grow your brand the right way (create a shower and a grower) Take your brand to the next level by embracing modern tech and trends, including gamification

Tune into the desires of the humans who can make your business a brand as you deliver a deeply satisfying customer, employee, and human experience that strengthens your profits and supports your success. Start delivering top-tier CEHX that propels you towards the pinnacle of the customer experience pyramid, produces employees who are avid brand ambassadors, and leverages the all-important human elements of modern business. Because at the end of the day, CEHX sells.

aileenday.com.au

By: Aileen Day
Imprint: Dean Publishing
Dimensions: Height: 229mm, Width: 152mm, Spine: 20mm
Weight: 517g
ISBN: 9780648758099
ISBN 10: 0648758095
Pages: 388
Publication Date: 07 October 2025
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Aileen Day, is one of Australia's leading practitioners in customer, employee, and human experience. With more than 25 years in successfully building trusted brands, Aileen now uses her skillsets to deliver impactful education and learning opportunities through writing, speaking and her advisory services to help everyday businesses become the trusted and value driven brands their customers and employees desire. Aileen believes that every business, market, and industry can benefit from implementing CEHX concepts. Otherwise, it would be like saying that leadership is only valuable for retailers and hospitality but not in the medical field. So, with that, Aileen refers to herself as industry agnostic, giving her the opportunity to help businesses in all industries do business better.