Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.
By:
Steven Johnson Imprint: Sybex Inc.,U.S. Country of Publication: United States Dimensions:
Height: 234mm,
Width: 188mm,
Spine: 13mm
Weight: 417g ISBN:9780470126356 ISBN 10: 0470126353 Pages: 240 Publication Date:13 April 2007 Audience:
Professional and scholarly
,
Undergraduate
Format:Paperback Publisher's Status: Active
Steven Johnson, A+, i-Net+, and CWNP, is the managing editor for PrepLogic, a leading training provider focusing on IT certification preparation. As a consultant, he also concentrates on a variety of IT certifications, including Microsoft and Cisco.