The Inbox

Understanding and Maximizing Student-Instructor E-mail

Jennifer Ewald

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Hardback

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English

Equinox Publishing Ltd
01 February 2016

Higher & further education, tertiary education; Electronic mail (email): professional

E-mail is a common medium of communication in academic settings, and its informal nature has given rise to unique discourse strategies that can advantageously combine the norms of oral and written language. Unfortunately, e-mail is also a potential source of misunderstanding. Some teachers, annoyed by the informalities that characterize this discourse context, interpret students' messages as demanding, impolite, or unprofessional. For many students, however, e-mail is outdated, and some use it only in the university context, opting to text, facebook, or tweet their family and friends. This book provides a detailed analysis of 1,403 e-mail messages sent by 338 university students to a professor of Spanish and linguistics. This research has several goals: to analyze features of students' messages that reveal their beliefs about the norms for student-teacher e-mail exchanges; to explore the effective incorporation of the conventions of both oral and written language in this particular discourse context; to identify patterns or rhetorical strategies used by students in e-mail to perform certain pragmatic functions, such as making a request, offering an excuse, expressing gratitude, apologizing and complaining; and, to identify students' choice of language for e-mails to their teacher and the pragmatic functions for which they chose to write in their first or second languages. Each of the chapters specifically addresses several pedagogical implications and identifies areas for additional investigation.

By: Jennifer Ewald
Imprint: Equinox Publishing Ltd
Country of Publication: United Kingdom
Dimensions: Height: 229mm, Width: 152mm, Spine: 15mm
Weight: 1g
ISBN: 9781781791134
ISBN 10: 1781791139
Pages: 162
Publication Date: 01 February 2016
Audience: College/higher education , Further / Higher Education
Format: Hardback
Publisher's Status: Active

Jennifer D. Ewald is an Associate Professor of Spanish and Linguistics at Saint Joseph's University in Philadelphia, PA, where she teaches undergraduate courses at all levels of instruction. She has published in the areas of applied linguistics, pragmatics, and second language pedagogy.

Reviews for The Inbox: Understanding and Maximizing Student-Instructor E-mail

This book serves as an excellent aid in recognizing and elaborating on the patterns found within email communication between students and instructors. It is beneficial to linguists and the academic field as it enhances knowledge concerning the discourse strategies used by students. The author does an excellent job of presenting her collected natural data, analyzing the different function categories, identifying patterns and offering explanations. ..This book would be beneficial in university pedagogy courses that educate young and aspiring instructors to become more knowledgeable, insightful and effective. The contents of this book can easily be understood, and is pertinent in particular to foreign language instructors. LinguistList The Inbox addresses an important gap in research in pragmatics and technology-mediated discourse, and the findings will serve as an important baseline for comparison with future studies. Ewald identifies several crucial directions for research that would shed further light on patterns of student/facultycommunication outside of class using email and other technologies. Language Learning & Technology