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The Health Services Executive (HSE)

Tools for Leading Long-Term Care and Senior Living Organizations

Keith R. Knapp Douglas M. Olson



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Springer Publishing Co Inc
30 August 2020
The Health Services Executive (HSE (TM)): Tools for Leading Long-Term Care and Senior Living Organizations serves as a contemporary and comprehensive resource that addresses each of the core professional domains of practice and leadership essentials for long-term care administration students and professionals. With sections dedicated to post-acute care settings, operations, leadership and management, this textbook covers information pertinent to the spectrum of senior living service lines - from inpatient rehab facilities, long term acute care hospitals, nursing homes, assisted living and residential care communities to home-and-community-based services. It is a practical reference for both undergraduate and graduate students preparing to enter the field of long-term care administration and leadership, for professionals transitioning to another line of post-acute service.

The textbook begins with a thorough history of the field, including the development of senior services in the United States. Section I then describes the components of customer care, supports, and services before transitioning into Section II, which addresses operations, including the core practice domains of effectively managing human resources, finances, and the environment. Section III offers a framework for leadership, covering strategic thinking and innovation, marketing and public relations, critical thinking and operation practice, working with people throughout the long-term care team, customer service, and personal development. Case examples, discussion questions, leadership essentials, high-impact practices, key points, and NAB domain competencies conclude each chapter. Written by two highly experienced long-term care administrators, this textbook is intended for those preparing for the examinations administered by the National Association of Long-Term Care Administrator Boards (NAB) for the HSE (TM) qualification or licensure for individual lines of service, such as for Nursing Home Administration (NHA), Residential Care and Assisted Living (RC/AL) and Home-and-Community-based Services (HCBS).

Key Features:

Provides best practices for leadership and management across the continuum of long-term care and senior living services Covers all five NAB professional practice domains - Customer Care, Supports and Services, Human Resources, Finance, Environment, and Leadership and Management Includes case problems, discussion questions and more to foster critical thinking and decision-making skills Offers coverage of the most unique differences among service lines that are part of the HSE (TM) initiative Insightful quotes from industry leaders woven throughout chapters for practical tips and words of wisdom Comes with access to a fully downloadable eBook, as well as a full suite of instructor resources including PowerPoint slides and a test bank
By:   Keith R. Knapp, Douglas M. Olson
Imprint:   Springer Publishing Co Inc
Country of Publication:   United States
Dimensions:   Height: 229mm,  Width: 152mm, 
Weight:   745g
ISBN:   9780826177322
ISBN 10:   0826177328
Pages:   278
Publication Date:   30 August 2020
Audience:   Professional and scholarly ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active

Keith R. Knapp, PhD, MHA, HSE, CFACHCA, currently serves as associate professor in the Department of Health Management and Policy at the University of Kentucky's College of Public Health and as senior adviser on Adult Programs to the secretary of the Cabinet for Health and Family Services, Commonwealth of Kentucky. His current professional endeavors are rooted in 37 years of practice as a licensed nursing home administrator (NHA), ranging from managing stand-alone skilled nursing and rehabilitation facilities to leading continuing care retirement communities and a multisite senior living organization. He is a past board chair of the American College of Health Care Administrators (ACHCA); National Association of Long Term Care Administrator Boards (NAB) and its affiliated foundation, Kentucky Board of Licensure for Long-Term Care Administrators; and LeadingAge (Kentucky). He earned his undergraduate degree in arts and sciences and doctorate in gerontology from the University of Kentucky and his MHA from Xavier (Ohio) University. He is a licensed NHA and certified fellow of the ACHCA and holds the Health Services Executive (HSE) qualification from the NAB. Douglas M. Olson, PhD, MBA, LNHA, FACHCA, is director of the Center for Health Administration and Aging Services Excellence (CHAASE) and professor of health administration at the University of Wisconsin-Eau Claire (UWEC). Prior to his academic career, Dr. Olson devoted 12 years to leading long-term care communities. Dr. Olson has been published in a variety of journals, has given numerous presentations, and has served on a variety of professional and organizational boards. His current research about and advocacy for the profession has sparked a national collaboration among senior living organizations, academic programs, trade and professional associations, consumers, and regulatory agencies to mount a coordinated effort to properly prepare enough future leaders in this field to meet the anticipated demand - known as Vision 2025. He earned his BS in healthcare administration from UWEC, MBA from the University of St. Thomas, and PhD in health services administration, research, and policy from the University of Minnesota. He is a licensed nursing home administrator (NHA) and fellow of the American College of Health Care Administrators (ACHCA).

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