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The 8 Laws of Employee Experience: How to Build a Future-Ready Organization by Jacob Morgan at Abbey's Bookshop,
The 8 Laws of Employee Experience: How to Build a Future-Ready Organization
— —
Jacob Morgan

The 8 Laws of Employee Experience

How to Build a Future-Ready Organization

Jacob Morgan

$46.95

Hardback

Not in-store but you can order this
How long will it take?
English
John Wiley & Sons Inc
19 January 2026
Personnel & human resources management
Organizations around the world have lost their way. It’s time to get back to basics and focus on what really drives people and performance.

In chasing talent, organizations have turned employee experience into an entitlement culture – lavishing perks without accountability, lowering standards in the name of empathy, and confusing short-term fixes with long-term solutions. The result? Performance suffers, leaders are scared to lead, and culture drifts.

The 8 Laws of Employee Experience is a reset, a new framework to build a future-ready organization in an AI driven world. Best-selling author and professionally trained futurist Jacob Morgan shows that employee experience must return to its core: a value exchange where employees contribute, grow, and lead, and where organizations enable them to thrive. Based on over 100 CHRO interviews at companies like Verizon, Delta, Hilton, IBM,and LVMH, Morgan lays out eight unshakeable laws that form the new operating system for the future of work.

This book isn’t just about where we are today – it’s about where employee experience is going over the next decade, and how leaders can design the future instead of being dragged into it.

After reading this book you’ll learn how to:

Separate signal from noise in an era of trend-chasing with the STEEPLE methodology Discover the eight laws required to build a future-ready organization and how to implement them Use futurist frameworks like the Cone of Possibilities to map out multiple employee experience scenarios Conduct a future-ready audit to see where your company stands today and where it must go next Explore the five potential futures of employee experience and how to steer your organization towards the right one Challenge the myth that employee experience is about making people happy

Combining insights from CHROs who are collectively leading millions of people around the world with a futurist framework, The 8 Laws of Employee Experience: How to Build a Future-Ready Organization offers a blueprint to design organizations that don’t just adapt to the future but build it. You’ll see what works, what fails, and what the future demands.
By:  
Imprint:   John Wiley & Sons Inc
Country of Publication:   United States
Edition:   2nd edition
Dimensions:   Height: 231mm,  Width: 160mm,  Spine: 28mm
Weight:   431g
ISBN:   9781394273997
ISBN 10:   1394273991
Pages:   256
Publication Date:  
Audience:   Professional and scholarly ,  Undergraduate
Format:   Hardback
Publisher's Status:   Active
Introduction xi Chapter 1 The STEEPLE Framework for Employee Experience Trends 1 Chapter 2 Trends Are Not Truths 13 Chapter 3 Law #1: Decode the Human Signal 21 Chapter 4 Law #2: Act with Empathetic Excellence 35 Chapter 5 Law #3: Grow or Go 57 Chapter 6 Law #4: Design for Flexibility 81 Chapter 7 Law #5: Make People the First Principle 97 Chapter 8 Law #6: Lead Like the Experience Starts with You 117 Chapter 9 Law #7: Use Technology to Amplify Humanity 135 Chapter 10 Law #8: Run Culture Like an Operating System 159 Chapter 11 The Future-Ready EX Diagnostic Tool 181 Chapter 12 The Cone of Possibilities 189 Chapter 13 The Future- Ready Audit: Turning Possibilities into Action 205 Notes 211 Acknowledgments 217 About the Author 219 Index 221

JACOB MORGAN is one of the world’s leading authorities on the future of work, employee experience and leadership. He’s a bestselling author, professionally trained futurist and sought-after keynote speaker. He has worked with organizations including Microsoft, Disney, PwC, PepsiCo, MasterCard, IBM, and many others. He hosts a popular podcast called Future-Ready Leadership and runs an exclusive CHRO group called Future of Work Leaders.

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