The Empathy Advantage

Building Human-Centered Businesses in an Automated World

Abiola Oyelowo

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Hardback

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English

Plexity Digital
16 October 2021

Business ethics; Working patterns & practices; Ethical & social aspects of computing

Summary
Details

In an era obsessed with efficiency and automation, something essential has been lost the human connection that gives business its soul. This book makes the case for empathy as the defining competitive advantage of our time, revealing how organizations can harmonize technological progress with genuine human understanding.

The modern workplace stands at a crossroads. While businesses race to adopt AI, optimize processes, and scale rapidly, employees increasingly feel like cogs in a machine, and customers experience service that's technically flawless but emotionally hollow. This isn't just a cultural problem it's a strategic one. Through compelling research and real-world examples, The Empathy Advantage demonstrates how organizations that prioritize human connection outperform their competitors in innovation, talent retention, and customer loyalty.

Rather than rejecting technological advancement, this book offers a blueprint for integrating empathy into the heart of business strategy. Readers will discover how to design workplaces where people feel valued, create products that resonate on a human level, and lead teams that thrive emotionally while delivering exceptional results. From frontline employees to C-suite executives, the principles here apply across every level of an organization.

This is more than a call to be kinder it's proof that empathy drives measurable business success. In a world where automation is inevitable, the most future-ready companies will be those that combine cutting-edge tools with irreplaceable human insight. The result? Work that doesn't just move faster, but means more.

For leaders ready to build businesses that excel technologically while honoring what makes us human, The Empathy Advantage provides the essential framework. The future belongs to those who understand that progress without humanity is no progress at all.

By: Abiola Oyelowo
Imprint: Plexity Digital
Dimensions: Height: 229mm, Width: 152mm, Spine: 10mm
Weight: 295g
ISBN: 9784981362272
ISBN 10: 4981362277
Pages: 90
Publication Date: 16 October 2021
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active