The Conflict Resolution Training Program: Participant's Workbook

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Prudence B. Kestner (Institute for Organizational and Personal Transformation) Larry Ray (George Washington University Law School)

The Conflict Resolution Training Program

Participant's Workbook

Prudence B. Kestner (Institute for Organizational and Personal Transformation), Larry Ray (George Washington University Law School)

$62.95

Paperback

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English

Jossey-Bass Inc.,U.S.
26 December 2001

Peace studies & conflict resolution; Occupational & industrial psychology; Industrial or vocational training

The Conflict Resolution Training Program Participant's Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals.

By: Prudence B. Kestner (Institute for Organizational and Personal Transformation), Larry Ray (George Washington University Law School)
Imprint: Jossey-Bass Inc.,U.S.
Country of Publication: United States
Dimensions: Height: 277mm, Width: 216mm, Spine: 10mm
Weight: 431g
ISBN: 9780787955816
ISBN 10: 0787955817
Pages: 176
Publication Date: 26 December 2001
Audience: College/higher education , Professional and scholarly , Postgraduate, Research & Scholarly , A / AS level , Undergraduate
Format: Paperback
Publisher's Status: Active

Prudence Bowman Kestner is president of the Institute for Organizational and Personal Transformation, Inc. (I-OPT). Formerly she was the associate director of the American Bar Association's Section on Dispute Resolution (ABA/ADR). Larry Ray is an attorney in private practice. He served as executive director for the National Association for Community Mediation (NAFCM) and for the American Bar Association (ABA) Section of Dispute Resolution. He provides training for the American Management Association (AMA), the Maryland State Highway Administration, and the Graduate School, USDA. He arbitrates for the National Association of Securities Dealers (NASD) and United States Arbitration and Mediation (USAM). He mediates for the World Banks Group, the United States Postal Service, the National Archives, and the U.S. Office of Special Counsel. He serves as a senior instructor for the George Washington University School of Law and Keller Graduate School. Kestner and Ray have conducted trainings in communication, conflict management, mediation, and negotiation.