""This book is like an encyclopedia on public information. Consultants, instructors or practitioners in the field should keep a copy as a desk reference for important and contemporary topics."" -Police Chief Christopher Cook, White Settlement, Texas; Past President, National Information Officers Association ""An invaluable resource for someone at the beginning of their career and still helpful for those with decades of experience. Good practical and applicable info for every level of PR practitioner!"" -Jas N Smith, Veteran PR Professional ""Everyone interested in public communications should have this book as a reference guide and to answer Doug's clarion call for better, clearer, more accurate information in times of crises."" -Sree Sreenivasan, former New York City Chief Digital Officer