The Client-Centered Law Firm

"""For more than a decade, Jack Newton has had the unenviable job of selling software to lawyers. With remarkable success, he has prevailed and, on the way, built a deep understanding of what makes law firms tick and stumble. This book is an excellent distillation of this insight, above all calling for law firms to swing round and face the market, to focus relentlessly on the needs of clients, and to ceaselessly improve client experiences. A considerable and important contribution to the law firm literature."" --Professor Richard Susskind OBE, author of Tomorrow's Lawyers ""We as lawyers often focus on ""what"" legal services we provide instead of on ""how"" we do it. Jack Newton's new book, The Client-Centered Law Firm, is (rightly) all about the ""how."" Based on Jack's wealth of experience servicing clients in the legal marketplace, this book provides a useful guide on how to enhance client service with client-centricity and also, importantly, how to measure progress. It is a must-read for all types of legal professionals."" --Michele DeStefano, Professor of Law, University of Miami, Affiliated Faculty, Harvard Law School Executive Education, Founder, LawWithoutWalls ""In the age of Amazon and Uber, the lesson for law firms is that experience matters--not just legal experience, but also the experience you provide your clients. Drawing on his own experience as founder and CEO of one of the legal industry's most-successful companies, Jack Newton provides a practical blueprint for building a client-centered law firm, making the case for why it matters through data and examples, and then guiding you through the process of redesigning your own firm and measuring success."" --Bob Ambrogi, Publisher and Editor-in-Chief, LawSitesBlog.com and LexBlog.com ""Jack Newton understands the legal system was designed by the people working in it--rather than those using it. Newton knows we have to make the system better by putting our users first. He delivers, with unequaled passion, drive, and knowledge, an inspiring call to action, a roadmap for success, and a platform for change--all of which will benefit the consumers of legal services and the lawyers serving them. I loved Jack's book, and you will too."" --Kevin O'Keefe, CEO and Founder, LexBlog, Inc. ""The Client-Centered Law Firm is a fantastic mix of practical and theoretical--futuristic and exactly what we are seeing in law firms today. I have already implemented some of the strategies and exercises described to make my firm more client-centered."" --Billie Tarasico, Attorney at Law, Modern Law ""This is quite possibly the most important book of the decade for lawyers. While most legal books are one or the other, The Client-Centered Law Firm expertly balances inspiring philosophy with tangible guidance in a way that only someone with Jack Newton's understanding of the legal industry could do."" --Jordan L. Couch, Partner, Palace Law ""The legal industry is changing and it's time to break free of the traditional law model. Jack Newton provides the reasoning and the pathway to develop a client-centered mindset and change the legal industry--for good."" --Kimberly Y. Bennett, Attorney and Founder, K Bennett Law LLC"