The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

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P V Kannan

The Age of Intent

Using Artificial Intelligence to Deliver a Superior Customer Experience

P V Kannan

$53.95 $48.84

Hardback

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English

Amplify
28 May 2019

Customer services; Operational research; Office systems & equipment; Enterprise software

Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs?

We are on the verge of a future just like that.

The age of intent is a world where the smartest of chatbots-virtual agents-are powered by artificial intelligence (AI) and connected to a customer's complete past history. These virtual agents can anticipate just what a customer is looking for, answering questions through chat, on the phone, and through smart speakers like Amazon's Alexa. They'll transform the business world with efficient, scalable service that's available 24/7 and gets smarter every day.

By: P V Kannan
Imprint: Amplify
Dimensions: Height: 229mm, Width: 160mm, Spine: 20mm
Weight: 499g
ISBN: 9781643072401
ISBN 10: 1643072404
Pages: 256
Publication Date: 28 May 2019
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active

P.V. KANNAN is the CEO of the San Jose-based [24]7.ai, a leader in AI-driven customer experience software and services. He holds more than 30 patents and has been featured in books including Thomas L. Friedman's The World Is Flat and That Used to Be Us.