Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency

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Jessica Gillingham

Tech-Enabled Hospitality

Strategies to Elevate Guest Experience and Operational Efficiency

Jessica Gillingham

$201.95

Hardback

Forthcoming
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English

Kogan Page Ltd
03 August 2025

Business strategy; Tourism industry; Hospitality industry; Technology: general issues

While the hotel and short-term vacation rentals sector is growing, there is a technology divide between operators using technology strategically to run better

and those that are not. Hospitality professionals need to understand their businesses' pain points to better invest in technology solutions and transform their businesses to be more profitable and more personal.

Tech-enabled Hospitality looks at how the intersection of technology and personalized service can redefine the future of hospitality, including for large chains and small and medium-sized enterprises (SMEs) in the lodging sector. With its focus on practical applications of technology for enhancing both operational efficiency and guest experiences, this book is a valuable resource for those looking to modernize their hospitality business without losing the essence of personal touch.

Through real-world examples and in-depth expert interviews from Airbnb, Hostaway and Citizen M, this book explores hospitality functions such as property management, revenue management, sustainability, IoT, access control, guest communications, payment processing, guest experience, virtual concierge and AI tools. This book will help hospitality professionals better understand the hows and whys of implementing technology to run everyday aspects of a hospitality business while still leaving room for providing a uniquely human experience that underpins true 'hospitality'.

By: Jessica Gillingham
Imprint: Kogan Page Ltd
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm,
ISBN: 9781398620346
ISBN 10: 1398620343
Pages: 280
Publication Date: 03 August 2025
Audience: College/higher education , Professional and scholarly , Primary , Undergraduate
Format: Hardback
Publisher's Status: Forthcoming

Chapter - 00: Foreword; Chapter - 00: Introduction: The Future of Hospitality: Bridging Technology and The Personal Touch; Chapter - 01: The Hospitality Landscape; Chapter - 02: The Technology Divide; Chapter - 03: The Foundation of Tech-Enabled Hospitality; Chapter - 04: Property Management - The Hub; Chapter - 05: Marketing and Personalization; Chapter - 06: Getting the Price Right; Chapter - 07: Sustainable Practices and IoT Integration; Chapter - 08: Security and Guest Access; Chapter - 09: Revolutionizing Guest Communication; Chapter - 10: Financial Technologies and Payment Solutions; Chapter - 11: Enhancing the Guest Experience; Chapter - 12: The Role of AI in Hospitality; Chapter - 12: Navigating the Technology Marketplace; Chapter - 14: Preparing for the Future; Chapter - 15: Additional Resources

Jessica Gillingham is the Founder and CEO of Abode Worldwide, a global public relations agency that partners with technology brands and enterprise operators across hospitality and lodging to transform the industry for the future. She is a regular speaker, author, podcast host, non-exec and advisor - writing and speaking regularly on the topics of hospitality, technology and change. Jessica Gillingham is based in Bath, UK.