Successful Enquiry Answering Every Time

'Overall, Owen succeeds in providing a valuable and informative guide to answering enquiries, written in a lively and accessible style which archive practitioners could constructively use either as a source of directly relevant advice or perhaps as a prompt to think about how aspects of this area of work might be carried out differently.' -- Matti Watton * Taylor & Francis Online * Owen is incredibly thorough in this exhaustive presentation of strategies and different outlets for research, which is what makes this text a strong pick for any information professional, but particularly for students developing their search strategies and those in academic, medical and special library fields -- Audrey Hopkins * VOYA * 'In this book, now in its seventh edition and originally titled Success at the Enquiry Desk, experienced enquiry answerer and trainer Tim Buckley Owen provides a well-written instruction manual covering such skills, principally in the context of library services. Although each new edition has taken account of technological developments, the book is not technology led. Its focus is on the thinking skills which information professionals need, irrespective of the nature of the enquiries they receive. Owen succeeds in providing a valuable and informative guide to answering enquiries, written in a lively and accessible style which archive practitioners could constructively use either as a source of directly relevant advice or perhaps as a prompt to think about how aspects of this area of work might be carried out differently.'- Matti Watton, The British Library, Archives and Records * Archives and Records *