Rik Peeters is Associate Professor of Public Administration at the Center for Research and Teaching in Economics (CIDE). Gabriela Lotta is Associate Professor of Public Administration at Fundaco Getulio Vargas (FGV). Fernando Nieto-Morales is Associate Professor of Public Administration at El Colegio de Mexico.
“A milestone for a truly global perspective on frontline workers, this important and smart book was much awaited. Scholars of street-level bureaucracy, comparative politics, and development studies will learn from it.” Eva Thomann, University of Konstanz ""The book serves as a valuable source for anyone interested in understanding and addressing the complexities of policy implementation and SLB in contexts characterized by weak state institutions."" Public Administration and Development