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Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies
— —
Connie M. White
Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies by Connie M. White at Abbey's Bookshop,

Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies

Connie M. White


CRC Press Inc

Aid & relief programmes;
Emergency services;
Computer networking & communications


329 pages

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Although recent global disasters have clearly demonstrated the power of social media to communicate critical information in real-time, its true potential has yet to be unleashed. Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies teaches emergency management professionals how to use social media to improve emergency planning, preparedness, and response capabilities. It details a set of guidelines and safe practices for using social media effectively across a range of emergency management applications. Explaining how emergency management agencies can take advantage of the extended reach these technologies offer, the book supplies cutting-edge methods for leveraging these technologies to manage information more efficiently, reduce information overload, inform the public, and ultimately save lives. Filled with real-world examples and case studies, it is an ideal self-study resource. Its easy-to-navigate structure and numerous exercises also make it suitable for courses at both the undergraduate and graduate levels. From crowdsourcing and digital volunteers to mapping and collective intelligence, Social Media, Crisis Communication, and Emergency Management facilitates a clear understanding of the essential principles of social media. Each chapter includes an example of a local-level practitioner, organization, or agency using social media that demonstrates the transformative power of social media in the real world. The book also includes numerous exercises that supply readers with models for building their own social media sites and groups--making it a must-read for anyone who wants to learn more about the communication and information structures supported by social media. Visit the author's homepage:

By:   Connie M. White
Imprint:   CRC Press Inc
Country of Publication:   United States
Dimensions:   Height: 235mm,  Width: 156mm,  Spine: 25mm
Weight:   612g
ISBN:   9781439853498
ISBN 10:   1439853495
Pages:   329
Publication Date:   September 2011
Audience:   College/higher education ,  Primary
Replaced By:   9781482223422
Format:   Hardback
Publisher's Status:   Active

Why Social Media?Introduction What Is Social Media? Who Uses Social Media? What Can Social Media Do for Practitioners? What Does Top Management Think? An Ounce of Prevention Is Worth a Pound of Cure Six Safety Tips to Follow When Using Social Network Sites Trash In, Trash OutOnsite Contributions Case Studies Exercises Technical Notes Five-Minute Tutorials Designing Social Media Sites for Emergency Management: Back to Basics Introduction Functions of Social Media Level of Government Identify Goals User Roles and Permissions Administrators Guests Participant Officers Groups Keywords and Hashtags Disabilities and Vulnerable Populations Comprehensive Emergency Management Approach Citizen Engagement: To Use or Not To Use Applications Logins and Passwords Conclusion Exercises Summary Social Sites for Group Support: Facebook Introduction What Can Social Sites Do To Support Group Communications and Information Sharing? What Can Facebook Do for Practitioners? Communication Types of Group Support Open Groups Closed Groups Secret Group One Way or Two Way Communications? One Way Two Way Chat Categorizing What Sort Information Do You Share? What Can You Do and How Do You Do It? Get Donations How Much Is Enough? Smart Technology Partnering Who to Partner with? Pavlov and NotificationsCase Study Talladega National Superspeedway Twitter Dissemination of Useful Information from Experts Facebook E-mail Mapping Information through Social Media YouTube Case Questions Summary Tutorial Video 1 Video Twitter and Microblogging: The Basics Introduction Definitions You Have Created an Account, Now What? What to Tweet about? What to Tweet from a Practitioner's Point of View Best Practices Too Much Tweeting Is a Turn Off Too Little Tweeting Same Subject Organizing Tweets ReTweeting Technique for Reducing Tweets GeoLocation Devices NOAA Twitter Case Case Example Exercise Tweet the Heat: A Collaborative Tracking Project Rules ExercisesDesign Strategies: Twitter for Teams and Information Exchange Introduction Case Study Case: Storm Chasers One-to-Many; Many-to-One Original Log of Transactions of Team How Can the Original Prior Transcript Be Implemented By Using Twitter? Six Twitter Accounts Are Required Following How Tweeting Would Be Implemented for the Case Added Benefits to This Particular Case Creating a Flow Diagram for Crisis CommunicationsComplex Group Support Twitter Is Over Capacity Summary Exercises Collaboration and Document Management Introduction Collaboration Social Media Reduces Information Overload Groups of Experts Sharing Informatione-MailTasksWord Files, Presentations, and Spreadsheets Open Office Google Documents, Presentations, and Spreadsheets Forms and Spreadsheets An Example Form for Resource Aggregation Slideshare Skype Wikis Doodle and Scheduling QuestionPro Collaborative Tools and Community Resilience 2.0 How to Engage with the PublicSummary On Book Website Managing Documentation for Emergency Management Purposes authorStream Video Lecture Five-Minute TutorialsExercises Visuals, Mapping, and Disaster Management Systems Introduction Photography Video Equipment Web Sites Sharing Publishing PowerPoint with Narration Jing YouTube Streaming Live Video Statistics KeywordsMapping, Collaboration, and Collective Intelligence Google Maps Google Earth Collaborative Mapping Open Source and Communities of Practice RHoK Crisis Mappers OpenStreetMaps Wikimapia Free Web-Based Disaster Management Systems Haiti Earthquake Case Study Free and Open Source Disaster Management Systems Ushahidi Summary Exercises Team Assignment: Part I: Paper Submission Part II: Video Submission Problem Free and Open Source Software: The Building Blocks of Customization Introduction Summary Testing the System: Knowing When to Use or Not Use Social Media IntroductionAn Online Social Media Exercise in Emergency ResponseSome Challenges of Social Media Aggregating Information Marketing Your Social Identities Stakeholder Acceptance Best Practices, Considerations, and Observations Consider the Tech Savvyness of Population Some Best Practices Conclusion Book Online Site Extras Exercise: Create a Unified Site; Aggregating Information Index

Connie White earned her PhD in Information Systems from the College of Computing Sciences at the New Jersey Institute of Technology. Dr. White is a Research Fellow in the Crisis Communications Research Project, School of Media Arts, Columbia College Chicago, Illinois. She is also the director of Information Technology Solutions for Emergency Management (ITSFEM), an education and consultation firm. She has published work in the Journal of Emergency Management (JEM), The International Association of Emergency Manager's Bulletin (IAEM), and the International Journal for Information Systems for Crisis Response and Management (IJISCRA M). Her current work explores how collaborative applications, social media, Free and Open Source Systems, and Web 2.0 technologies can be leveraged together to support the decision-making needs of crisis managers. Another research focus is in using spatial-temporal geographical information systems and social media to help provide information on the outer rural areas that have the least amount of connectivity through crisis mapping. Other research efforts explore using virtual worlds, such as Second Life, as a teaching tool for practitioners. Her dissertation, A Dynamic Delphi System to Support Decision Making by Large Groups of Crisis Management Experts, focused on the creation of a crisis management system that is used by large groups dispersed geographically where decisions must be made under uncertainty and among domain driven subgroups. The end result of this effort produced an application contributed to the Sahana Disaster Management System, Eden, a free and open source system created in response to the Asian tsunami (which has been used all over the world), most recently in the Haiti earthquake response, and the floods of Pakistan. Her research interests include social media, decision making, scales, Sahana, Thurstone's law of comparative judgment, artificial intelligence, and emergency management. Her homepage is

There are gems throughout the book. The exercises at the end of each chapter are valuable if this book is used as a text (strong recommendation from the experience of several courses in EM and homeland security) in a course on crisis communication or emergency management or by an agency as a self-assessment of implementation. One of the strongest parts of this book is the input from field practitioners. I offer to you a book to be read and not to become another bookshelf dust target. --Dean Larson, Ph.D., CEM, in IAEM Bulletin, December 2011

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