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Servitization Strategy and Managerial Control

Anna Pistoni Lucrezia Songini



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Emerald Publishing Limited
15 November 2017
Financial accounting; Management accounting & bookkeeping
Manufacturing firms are moving beyond manufacturing to offer services and solutions, often delivered through their products, or at least in association with them. This strategy is called servitization and these new business models are based on the Product-Service-System (PSS). This book, through both a theoretical and an empirical approach, intends to present and discuss the main challenges that companies interested in servitization strategies have to overcome, with a particular focus on the design of managerial control systems. This book can represent a useful tool for whose companies interested in the development of successful servitization strategies and for scholars involved in research on innovative business models. In particular, it may be of interest for top management and middle management in charge of strategic and organizational issues, as well organizational units, such as: supply chain, logistics, production, after sales and service, R&D, strategic planning and managerial control. Consultants and practitioners involved in strategy, organization, manufacturing, operations, supply chain and managerial control may be interested too.
By:   Anna Pistoni, Lucrezia Songini
Imprint:   Emerald Publishing Limited
Country of Publication:   United Kingdom
Volume:   32
Dimensions:   Height: 229mm,  Width: 152mm, 
ISBN:   9781787148468
ISBN 10:   1787148467
Series:   Studies in Managerial and Financial Accounting
Pages:   328
Publication Date:   15 November 2017
Audience:   Professional and scholarly ,  Undergraduate
Format:   Hardback
Publisher's Status:   Unspecified
Introduction Chapter 1 - The servitization of manufacturing: Why and how Chapter 2 - Servitization strategy: Key features and implementation issues Chapter 3 - Strategic managerial control for servitization strategy Chapter 4 - Case studies Chapter 5 - Conclusions: Research and practical implications

Reviews for Servitization Strategy and Managerial Control

Servitization is a strategy that many manufacturing companies are now engaging to maintain income in an era of diminishing demand for products by selling services, often through or in association with their manufactured products, say Pistoni and Songini. They analyze the phenomenon from both theoretical and empirical approaches, highlighting the main challenges that companies have to overcome in order to implement this strategy successfully, and focusing specifically on managerial control mechanisms. -- Annotation (c)2018 * ( *

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