Service Desk Manager Bootcamp

ITIL 4 Standards, KPI & SLA Management

Rob Botwright

$104.95 $84.30

Paperback

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English

Pastor Publishing Ltd
02 April 2024

Project management; Enterprise software; Computer programming & software development; Databases

Summary
Details

"�� Welcome to the Service Desk Manager Bootcamp! ��

Are you ready to take your service desk management skills to the next level? Introducing our exclusive book bundle: ""Service Desk Manager Bootcamp: ITIL 4 Standards, KPI & SLA Management."" ��

In this comprehensive bundle, you'll gain access to four essential books that cover everything you need to know to excel in service desk management:

�� BOOK 1: Service Desk Essentials: A Beginner's Guide to ITIL 4 Standard Get started on the right foot with this beginner's guide to ITIL 4 Standard. Learn the core principles and practices of IT service management and align IT services with business objectives.

�� BOOK 2: Mastering KPIs: Optimizing Service Desk Performance Unlock the secrets to optimizing service desk performance with this book. Discover how to identify, define, and track key performance indicators (KPIs) to enhance customer satisfaction and drive organizational success.

�� BOOK 3: SLA Mastery: Advanced Strategies for Service Desk Managers Take your SLA management skills to the next level with advanced strategies and techniques. Learn how to negotiate, implement, and manage SLAs to ensure compliance and alignment with business objectives.

�� BOOK 4: Beyond Basics: Expert Insights into Service Desk Management in the Digital Age Stay ahead of the curve with expert insights into service desk management in the digital age. Explore innovative approaches, emerging technologies, and best practices for delivering exceptional customer experiences.

With over 3000 characters of expert guidance and practical strategies, this book bundle is your ticket to service desk excellence. Whether you're a beginner looking to build a strong foundation or an experienced manager seeking advanced techniques, the Service Desk Manager Bootcamp has something for everyone.

Don't miss out on this opportunity to elevate your service desk management skills and drive organizational success. Get your hands on the Service Desk Manager Bootcamp book bundle today! ��"

By: Rob Botwright
Imprint: Pastor Publishing Ltd
Dimensions: Height: 229mm, Width: 152mm, Spine: 16mm
Weight: 404g
ISBN: 9781839387463
ISBN 10: 1839387467
Pages: 302
Publication Date: 02 April 2024
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active