Service Design Models, Tools and Templates

Steven J Slater, Naomi Lantzman

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English

International Service Design Institute
01 March 2019

Art: financial aspects; Reference; Advertising

The International Service Design Institute has assembled a collection of its most requested models, tools and templates from the Service Designer's Handbook Series: The Apprentice (Volume 1); The Journeyman (Volume II); and The Master (Volume III), a foundation for service design. This title is intended for experienced service designers as a practical reference and for problem solving.

The featured techniques include case studies and sequential, step-by-step instruction, clearly described. What's more, the techniques, which have been validated in the field, are adaptable to nearly any situation service designers would face.

By: Steven J Slater, Naomi Lantzman
Imprint: International Service Design Institute
Dimensions: Height: 216mm, Width: 279mm, Spine: 6mm
Weight: 322g
ISBN: 9781795720007
ISBN 10: 179572000X
Pages: 94
Publication Date: 01 March 2019
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Steven J. Slater is service designer who has for more than 30 years been building lines of service across multiple sectors: non-profit, energy and utilities, oil and gas, consumer packaged goods, public sector transportation and defense, professional services, hospitality and technology. Naomi Lantzman, a service design consultant and educator who has dedicated her career to helping business and non-profit leaders gain program efficiencies through user-centric models and tools