Lifting Productivity In Singapore's Retail And Food Services Sectors: The Role Of Technology, Manpower...

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Mun Heng Toh (Nus, S'pore) Kin Chung Woon (S'pore Productivity Centre, S'pore)

Lifting Productivity In Singapore's Retail And Food Services Sectors

The Role Of Technology, Manpower And Marketing

Mun Heng Toh (Nus, S'pore), Kin Chung Woon (S'pore Productivity Centre, S'pore), Ya Lee Loo (S'pore Productivity Centre, S'pore)

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English

World Scientific Publishing Co Pte Ltd
25 May 2018

Business & management; Retail sector; Hospitality industry

Summary
Details

Measuring productivity is often considered a difficult task for industries in the services sectors. This book offers a solution in the form of the 8M approach - Management, Manpower, Method, Money, Market, Make, Material and Message. This 8M framework is used to analyze the many facets of productivity and make pertinent solutions and suggestions to lift productivity in enterprises, especially those in the retail and food services sectors.

This book consists of 10 chapters. Each chapter is an in-depth study of a specific measure, be it a technological system, a manpower strategy or a marketing program to improve the performance and productivity of small and medium enterprises (SMEs) in the retail and food services sectors in Singapore.

Technology-driven solutions are the highlight of this book. Every study presented involves field work in terms of surveys, interviews or focus group discussions with stakeholders. The findings of the studies lead to policy recommendations and suggestions for improving the productivity performance of SMEs in the retail and food services sectors.

By: Mun Heng Toh (Nus S'pore), Kin Chung Woon (S'pore Productivity Centre, S'pore), Ya Lee Loo (S'pore Productivity Centre, S'pore)
Imprint: World Scientific Publishing Co Pte Ltd
Country of Publication: Singapore
ISBN: 9789813228313
ISBN 10: 9813228318
Pages: 452
Publication Date: 25 May 2018
Audience: College/higher education , Professional and scholarly , Primary , Undergraduate
Format: Hardback
Publisher's Status: Active