Offers step-by-step expert advice that empowers women to understand and overcome the conflicts they face at work with coworkers and managers.
Are you being harassed? Micromanaged? Or just plain annoyed by your gum-chewing, music-playing, lunch-stealing coworker? Are you ready to blow this popsicle stand and move on to a new job? Then let this book guide you through this process. Beginning with 15 common workplace personalities that you have likely encountered, this book helps you to diagnose your situation, and provides empowering strategies for dealing with this situation and preventing future disputes. Based on the latest research in the dispute resolution field, and decades of workplace mediation experience, these stories are based on real-life examples (though names have been changed to protect those who should be ashamed of themselves).
Women are finally being given the training and opportunities to succeed in the workplace, but societal norms are still in the stone-age. This book offers concrete suggestions for women to determine their boundaries and strategies for reinforcing those boundaries. Women shouldn’t have to choose between being a baby or a bully. Women have amazing empathic and social skills—so why not build on those skills, armed with years of research and ideas, to create the career you have worked for?
Perhaps it’s not just one mansplainer, or one frustrating coworker, but a whole department? Managerial style? Systemic issues? A toxic workplace that is in need of some major rebranding? This book is aimed at the frustrated employee, manager, conflict resolution practitioner, and HR office. There are simple skills to empower any employee. For the management team, learn how to design an effective training, identify red flags, triage employee concerns, and build a healthy workplace. As impossible as that may sound right now, it actually is achievable with some practical suggestions and a bit of work. So buckle up, grab some popcorn, and prepare for some great stories that will help you to take control of your worklife.
This is a light-hearted guide for the heavy-hearted employee. This is the only book to take decades of conflict research and workplace examples and brings them to the hands of those who need this information: the workers going through difficult conflicts. The purpose of this book is to empower women in a frustrating office to not just understand the conflict but give them the tools to grow through it.
This book takes the numerous academic studies about resolving workplace conflict, as well as experience from the mediation table, and provides a step-by-step guide for employees to resolve their own conflict. It is designed to be relatable, drawing upon numerous personalities, real examples, in a variety of settings, so that the reader can find comfort in knowing that others have worked through similar situations. The book is also humorous, to help ease the anxiety of a tense worker. The goal is to give the average employee the skills to understand and grow through their current workplace conflict. 15 frustrating workplace personalities and situations are described, and then examined from the female viewpoint or response.
By:
Clare E Fowler
Imprint: Rowman & Littlefield
Country of Publication: United States
Dimensions:
Height: 217mm,
Width: 148mm,
Spine: 27mm
Weight: 499g
ISBN: 9781538171271
ISBN 10: 1538171279
Series: The ACR Practitioner’s Guide Series
Pages: 362
Publication Date: 10 July 2023
Audience:
General/trade
,
ELT Advanced
Format: Hardback
Publisher's Status: Active
Introduction.. 7 1 – Conflict: Everybody Does It. 2 – Conflict: The Unwelcome Gift. Positive effects on you Positive effects on your family Positive effects on your office Part I. It’s Hard! Difficult Personalities, Difficult Situations, Difficult Communication.. 3 –Clueless Carls. 4 – Snappy Sallies. 5 – Bad vs. Mean Communication.. 6 – Horror Vacui 7 – Rude/Annoying Coworkers. 8 – Chatty Patties and Chatty Matts. 9 - Inappropriate Ingrids and Ivans. 10 – The Dude and the Dudette. 11 – Micromanagers. 12 – The Hulk.. Explosive Anger. Angry, Rude, They-are-the-reason-I-drink Coworkers. 13 – Busier-Than-Thou People. 14 – Honey Badgers. 15 – High-Conflict People. 16 – The Passive-Aggressive. 17 – Neurodiverse Coworkers. 18 – Family Businesses. 19 – Dismissive Bosses. Part II. Some Context on Conflict. 20 – Workplace Abuse—and What to Do About It?. What Is Abuse?. Preventing Abuse. 21 – Keeping Yourself Sane and Safe. 22 – This Is Your Brain on Conflict. Part III. There Are Solutions! 23 – Preaching to the Choir. 24 – Why I’m Right and You’re Wrong... 25 – Vigilante Problem Solving… 26 – Keeping an Offer in Your Pocket. 27 – Delegating Disputes. 28 – Options for Empowering Yourself 29 – Rising Tides Raise All Boats. 30 – Faith-Based Problem Solving.. 31 – Changing the System... Part 4. Deciding to Stay or Go. 32 – Are Your Feelings Telling you to Go? 33 – What Are You Willing to Do? 34 – So You Stay…What Do You Do? Resolving the Conflict. Part V. Preventing Future Conflicts. 35 – Stick in the Mud. 36 – Straight, No Chaser. Caramel M&Ms. 37 – The Road to Relationship Is Paved with Good Intentions. 38 – So, You Go…Changing the Devil You Know for the Angel You Don’t. 39 – Going Forward. CONCLUSION. About the Author. Resources.
Clare Fowler, PhD, serves as managing editor at Mediate.com and as director of caseload manager. She currently teaches workplace mediation at the University of Oregon School of Law. Dr. Fowler mediates and trains, focusing on workplace disputes, and recently mediated for the Department of Interior, Oregon Courts, University of Oregon, and Google. Her recent publications primarily include articles on mediation techniques and online mediation skills.
Reviews for Rising Above Office Conflict: A Light-Hearted Guide for the Heavy-Hearted Employee
The Rosetta Stone for the workplace meets the Girlfriend’s Guide: pithy prose, punchy examples, pragmatic advice - and with plenty of references to baked goods, Star Wars, Princess Diana, and even Mother Theresa playing video games and scarfing Cheetos. The voicing is relatable, like you and your BFF in your jammies, painting your nails, gabbing about everything on your mind . . . and sorting it all out together. Well researched, thoughtfully structured with “sticky” and repeated thematic tools, this is no fluff piece. It’s versatile, offering depth and breadth - something for everyone, from the novice to the so-called expert. As a bonus, it will improve your vocabulary: if you don’t know what katagelasticism or thanatosis means, you’ll learn. Read to the end; you’ll be rewarded with a yummy bonus (but don’t skip to the end - that’s cheating!) -- S. Lucia Kanter St. Amour, Attorney, Mediator, Author, VP of Board, UN Women, San Francisco
