Respect Trumps Harmony: Why being liked is overrated and constructive conflict gets results

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Rachael Robertson

Respect Trumps Harmony

Why being liked is overrated and constructive conflict gets results

Rachael Robertson

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English

Wiley
01 March 2020

Psychology; Self-help & personal development

Develop a high-performing team based on a culture where respect trumps harmony

As teams become more diverse, we won’t always see eye to eye. We won’t agree on everything, and we may not even like each other. In order to achieve results, we need to have robust, candid and constructive discussions. Respect Trumps Harmony offers a proven approach to navigating the difficulties faced in teams and workplaces today. To build collaboration; strengthen innovation; and manage safety, risk and well-being, it’s critical that there is a foundation of respect, not harmony.

Developed during author Rachael Robertson’s time leading one of the toughest workplaces on the planet—Davis Station, Antarctica—and further informed by over 15 years of research, case studies and feedback, Robertson suggests that harmony in the workplace is overrated, and can even be dangerous, and that above all else, respect is the key ingredient of a high-performance culture. A focus on respect over harmony improves everything from morale to productivity.

Respect Trumps Harmony integrates the three pillars at the core of Robertson’s leadership practice: No triangles, The bacon wars, and Lead without a title, enabling you to:

• Manage conflict and put an end to gossip • Improve accountability and the quality of feedback,

• Recognise and manage dysfunctional behaviour • Build collaboration to strengthen innovation • Identify and manage risk • Inspire trust and confidence by displaying personal leadership, and encourage others to do the same irrespective of their title

Respect Trumps Harmony is a contemporary leadership handbook, essential for all modern leaders and those who wish to transform the culture within their own team.

By: Rachael Robertson
Imprint: Wiley
Country of Publication: Australia
Dimensions: Height: 22mm, Width: 14mm, Spine: 1mm
Weight: 198g
ISBN: 9780730383833
ISBN 10: 0730383830
Pages: 200
Publication Date: 01 March 2020
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

About the author vii Acknowledgements ix Introduction xi Part I: Respect trumps harmony 1 1 Harmony — the road to mediocre 3 2 Change is now business as usual 13 Part II: The three pillars to build respect in teams 23 3 No triangles: the importance of direct conversations 25 4 The bacon war: what seems trivial could be titanic 31 5 Lead without a title: hold on to your talented staff and share the load 37 Part III: Moments that matter and self-leadership 45 6 Edge moments 47 7 Self-awareness and self-leadership 59 Part IV: No triangles in action 67 8 Implementing no triangles 69 9 Research results and feedback 79 10 Research evidence and conclusions 87 Final thoughts 109 Appendix I: Frequently asked questions about no triangles 111 Appendix II: 10 steps for difficult conversations 117 Index 121

After 15 years leading diverse and remote teams and business units, Rachael Robertson took the jump and lead the 58th annual expedition to Antarctica It was a tough, gruelling and exhausting year, but ultimately extremely rewarding and life-changing. Since returning from Antarctica, Rachael has spoken at over 1500 national and international conferences and events with clients drawn from all industries and sectors including mining, pharmaceutical, construction, health, education, finance, hospitality and retail. Her presentations always include a Question and Answer and invariably audiences were asking the same question each time.