Richard Franceys is Senior Lecturer in Water and Sanitation Management and Esther Gerlach is a Research Associate, both at the Centre for Water Research, Cranfield University, Bedfordshire, UK.
'This excellent book makes a major contribution to the literature on regulation in a pro-poor direction for urban water supply. It is extremely relevant for policy-makers striving to achieve the Millennium Development Goal for halving the share of world's population without access to clean and affordable water.' Andrew Nickson, University of Birmingham, UK