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Quick Guide to Customer Service

Giancarlo Hernandez Vela

$14.95

Paperback

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English
Giancarlo Hernandez Vela
13 March 2023
The work in question explores in detail the importance of customer service in any business, especially in the current context where customers have access to more information and options than ever before.

The author highlights the need for personalized attention and the use of technology to improve the efficiency of customer service, but also warns of the dangers of poorly implemented automation that can result in an impersonal and frustrating experience for customers.

Additionally, the author emphasizes the importance of empathy, transparency, and speed in customer service, especially in times of crisis. In summary, this work is a profound and detailed reflection on the importance of customer service for the success and survival of any company in the digital era.

By:  
Imprint:   Giancarlo Hernandez Vela
Dimensions:   Height: 216mm,  Width: 140mm,  Spine: 6mm
Weight:   127g
ISBN:   9798215170205
Pages:   92
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

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