Before we go any further: Are you buying from outside Australia? We would love to ship this book to you BUT you must be studying at an Australian institution to buy this title from us at this price. Why? Because when we process your order we are required to provide to our supplier a confirmation of your student name, student ID and the institution. You really need it? We CAN still sell to overseas students however we need to advise you of the (unfortunately) higher price after you place your order. You can then decide whether you'd still like to proceed or cancel the order. That's just how it is. (sigh...) And of course, we wish you all the best with your studies : )
James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than 50 editions of leading books in operations management, quality, Six Sigma and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management.