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Quality & Performance Excellence

James R. Evans

$169.95

Paperback

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CENGAGE Learning Custom Publishing
29 October 2015
Economic statistics; Quality Assurance (QA) & Total Quality Management (TQM)

Before we go any further: Are you buying from outside Australia? We would love to ship this book to you BUT you must be studying at an Australian institution to buy this title from us at this price. Why? Because when we process your order we are required to provide to our supplier a confirmation of your student name, student ID and the institution. You really need it? We CAN still sell to overseas students however we need to advise you of the (unfortunately) higher price after you place your order. You can then decide whether you'd still like to proceed or cancel the order. That's just how it is. (sigh...) And of course, we wish you all the best with your studies : )




Packed with cutting-edge coverage that includes the latest theory and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Discussions of the Baldrige criteria are updated to reflect 2015-16 criteria. The eighth edition also includes new examples, experiential exercises, and case studies. Providing practical experience, many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.
By:   James R. Evans
Imprint:   CENGAGE Learning Custom Publishing
Country of Publication:   United States
Edition:   8th edition
Dimensions:   Height: 232mm,  Width: 188mm,  Spine: 26mm
Weight:   794g
ISBN:   9781305662223
ISBN 10:   1305662229
Pages:   496
Publication Date:   29 October 2015
Audience:   College/higher education ,  Primary
Format:   Paperback
Publisher's Status:   Active

James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than 50 editions of leading books in operations management, quality, Six Sigma and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management.

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