Quality Management

Reconsidered for the Digital Economy

John Beckford (Loughborough University, UK)

$116

Paperback

Not in-store but you can order this
How long will it take?

Availability Information

We source books from suppliers in Australia and overseas. For books we don't currently have in stock, the time it takes to get them from our suppliers can vary widely - from a few days to a few months - so we check each book with each supplier to determine the expected time it will take to be supplied to us.

We then advise you accordingly. If the time taken to get any book is too long for you, you can let us know and we will cancel or adjust your order, and refund as required.

To find out the anticipated arrival time for specific items prior to ordering, please contact us by phone or email:

Phone +61 2 9264 3111, or 1800 4 BOOKS (1800 4 26657) if outside Sydney:
option 1 Abbey's Bookshop (Crime, History, Science, Kids & more) • info@abbeys.com.au
option 2 Language Book Centre (ESL & Foreign Languages) • language@abbeys.com.au
option 3 Galaxy Bookshop (Sci-fi, Fantasy, Romance, Graphic Novels) • sf@galaxybooks.com.au

QTY:

English

Routledge
19 August 2022

Economics; Project management; Quality Assurance (QA) & Total Quality Management (TQM); Production & quality control management; Research & development management

Quality Management: Reconsidered for the Digital Economy continues to provide a one-stop-shop for anyone studying the theory and practice of quality management. Exploring the essentials of management theory and the work of the ‘quality gurus’ who have formed the foundation of current practice, this new edition builds upon the previous editions’ unique critical perspective of quality.

Key management practices are considered and extended, including lean thinking, systems methodologies, business process reengineering, organisational learning and intelligent organisations and service quality management. This edition plays particularly close attention throughout to the impact of the 4th Industrial Revolution on quality management, revisiting the meaning of ‘quality’ in an automated and data-driven world. Throughout, case studies have been rewritten including new examples from emerging economies, and practical tools incorporated to enhance learning and application.

Replete with examples, vignettes and diagrams, this comprehensive textbook is ideal for those new to the field of quality management and for students on advanced undergraduate and postgraduate courses in Operations Management.

Online resources include chapter-by-chapter PowerPoint slides and a test bank of questions.

By: John Beckford (Loughborough University UK)
Imprint: Routledge
Country of Publication: United Kingdom
Edition: 5th edition
Dimensions: Height: 246mm, Width: 174mm,
Weight: 580g
ISBN: 9780367863029
ISBN 10: 0367863022
Pages: 330
Publication Date: 19 August 2022
Audience: College/higher education , Primary , A / AS level
Format: Paperback
Publisher's Status: Active

Part 1 1. The Quality Imperative 2. Quality: A Strategic Decision 3. Barriers to Quality 4. The Emergence of Management Part 2 5. Philip B Crosby 6. W. Edwards Deming 7. Armand V Feigenbaum 8. Kaoru Ishikawa 9. Joseph M. Juran 10. John S. Oakland 11. Taichi Ohno 12. Shigeo Shingo 13. Genichi Taguchi Part 3 14. Quality Management Systems Standards 15. Organisations as Systems 16. Soft and Critical Systems Methodologies 17. Organisational Cybernetics 18. Business Process Re-Engineering 19. Learning Organisations 20. Service Quality Management Part 4 21. The Infrastructure Company 22. First Intervention 23. Second Intervention 24. Final Intervention

John Beckford is a partner in Beckford Consulting; President of the Cybernetics Society (2020–2022); and Visiting Professor at University College London and Loughborough University, both in the UK. He is also the author of The Intelligent Organisation (Routledge, 2020) and The Intelligent Nation (Routledge, 2021).

Reviews for Quality Management: Reconsidered for the Digital Economy

A comprehensive knowledge disseminator in the field of quality management bagged with a variety of industry challenges and solutions for the Digital Economy projecting 'Quality First' as one of the key driving factors for being competitive in this VUCA world. Dr A. Vasudeva Reddy, Assistant Professor at Vellore Institute of Technology, Chennai Campus, India