The author, Christopher Lourens draws on many years of hands-on experience leading quality management and process improvement initiatives in organisations involved in engineering, manufacturing and installation operations in more than a dozen countries. The depth and breadth of his background enables him to present Quality Management in a manner that is meaningful and practically useful to a wide audience.
This excellent book is ideally used by all who seek to understand Quality Management and improve the quality of their product or service. It is especially suited to management executives and management students in China or those involved with companies in China - Emeritus Professor Roy Laurens AM, PhD, FAIM (Former University Vice Chancellor, President of the Australian Institute of Management) Quality Management Perspective & Approach is packed with practical and useful information. It will provide a valuable text book for all in the West, especially those who are working or wish to commence working with Chinese companies. For the student it will be an invaluable text book and guide on quality systems and processes. For Chinese management, it will give them a comprehensive and new perspective, in the hope that they can make further improvements in quality matters at all levels within their companies - James D. Coupe, Past President, Lifting Equipment Engineers Association