Corinne M. Karuppan, PhD, CPIM, is Professor Emerita of Operations Management at Missouri State University. Nancy E. Dunlap, MD, PhD, MBA, is Professor Emerita of Medicine at the University of Alabama at Birmingham (UAB). Robert Cavagnol, MD, MHA, FACS, currently serves as the president of the North region for Froedtert-Thedacare health (FTCH).