Quality as an Organizational Strategy

Building a System of Improvement

Clifford L Norman, Lloyd P Provost, David M Williams

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English

Provident Heierman Press
01 October 2024

Business strategy; Management: leadership & motivation; Quality Assurance (QA) & Total Quality Management (TQM)

Summary
Details

From the authors of The Improvement Guide, The Health Care Data Guide, Quality Improvement Through Planned Experimentation, and Transforming Health Care Leadership.

Quality as an Organizational Strategy describes an approach to leading organizations based on W. Edwards Deming's charge that leaders need a new theory of management and a strategy built on quality. The book defines quality as a strategy and describes a framework of five activities for leaders that can generate both immediate results and long-term performance. The framework aligns the functions of measurement, marketing, planning, and execution of improvement projects to optimize the performance of any organization.

Five activities for leaders to focus the organization on improvement:

Purpose activity - Establish and communicate the purpose of the organization

System activity - View the organization as a system (System Map and Vector of Measures) Obtaining information activity (customer focus) - Establish a system to obtain information relevant to the Need the organization is fulfilling Planning activity - Planning to improve Managing improvement activity - Managing improvement efforts

By: Clifford L Norman, Lloyd P Provost, David M Williams
Imprint: Provident Heierman Press
Dimensions: Height: 254mm, Width: 178mm, Spine: 22mm
Weight: 735g
ISBN: 9798990466104
Pages: 426
Publication Date: 01 October 2024
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active