OWEN E. HUGHES is Dean of Students at RMIT University, Australia. He was formerly Professor of Public Sector Management at Monash University, Australia.
Reviews of previous editions: 'A clear and balanced account of the way public services management has changed and is changing...The great thing about Owen Hughes' book...is that it maps out lucidly and coherently the bigger picture of public services reform.' - Kieran Walshe, Health Service Journal 'A strength of the book is the admirable clarity of its arguments. Indeed, this is one of the best written books of its kind that I have come across. Nor does it suffer from the limitations of country-specific studies, treating the NPM as an international phenomenon.' - Chris Painter, Teaching Public Administration