Program Management

Preface xi Introduction The Why of Program Management 1 Background 1 Differences Between Programs and Projects 2 Why this Book 6 Approach 7 The Expected Outcomes 7 Section I Governing with Excellence and Achieving Change 9 Section Overview 9 Section Learnings 9 Key Words 9 Introduction 10 Program Management Challenges 10 Types of Projects 11 Program Business Case 11 Scope Creep 11 Organizational Charts 12 Managing Stakeholder Expectations 12 Status Reporting 13 Strategic Alignment 13 Selecting a Methodology 13 Defining Success 14 Chapter 1 Connecting to Purpose and Achieving Change 15 1.1 Programs Matter 15 1.2 Alignment Across Delivery 19 1.3 Speed and Quality of Decisions 26 1.4 The Conductor 29 1.5 Elaborating Through Complexity 32 1.6 Managing Change Matters 36 1.7 Aligning Across Hearts and Minds 39 1.8 Digital Transformation 43 1.9 The Change Maker 47 1.10 Championing Change 49 Chapter 2 Creating Focus 55 2.1 The Program Sponsor 55 2.2 A Critical Partnership 59 2.3 The Stakeholder Link 63 2.4 The Program Charter and Clear Prioritization 67 2.5 Thinking Again for a Change 71 Chapter 3 Driving Integration 75 3.1 The Holistic Leader 75 3.2 The Benefits Focus 79 3.3 Integrating with Empathy 82 3.4 Communicating with the Program Roadmap 84 3.5 Powerful Storytelling 88 Section II Applying Power Skills and Digital Enablers to Create Continual Change 93 Section Overview 93 Section Learnings 93 Key Words 94 Chapter 4 Change Making 95 4.1 The Future of Business 95 4.2 Change Culture 99 4.3 Change Matters 101 4.4 The Inspiring Program Stories 105 4.5 Transformation Qualities 107 Chapter 5 Effective Engaging 111 5.1 Adapting Across the Life Cycle 111 5.2 Program Stakeholders 114 5.3 Engaging Stakeholders 117 5.4 Engagement Strategies for Fit 119 5.5 Sensing and Responding 121 Chapter 6 Power Skills 125 6.1 The Skills Revolution 125 6.2 Not Soft Skills Anymore 129 6.3 The Program Success Link 132 6.4 Power Skills Mastery 135 6.5 The Program Manager Professional 138 Chapter 7 Digitized Future 143 7.1 AI is Here to Stay 143 7.2 The Digital Edge 147 7.3 Managing with Intelligence 150 7.4 Communicating is Human 153 7.5 Achieving Balance 155 Section III The Program Management Office (PMO) – The Strategy Execution Arm 159 Section Overview 159 Section Learnings 159 Key Words 160 Chapter 8 Value- Driven Programs and Hybrid Work 161 8.1 Value- Driven Way of Working 161 8.2 The Value Mindset 164 8.3 Benefits Management Matters 167 8.4 Initiatives Success 169 8.5 Imbedding the Value Focus 171 8.6 The Hybrid Way of Working 174 8.7 Cocreating the Program Approach 177 8.8 Value of Flexible Delivery 179 8.9 Program Life Cycle Choices 182 8.10 Organizing Teams for Fit 184 Chapter 9 Risk- Based Governance 187 9.1 Why Risk- Based Program Governance Matters? 187 9.2 The Cascading Effect of the Risk Appetite 190 9.3 Decision- Making Speed 193 9.4 Integration with Learning 196 9.5 Maturing Program Management Practice 197 Chapter 10 The Learning Engine 205 10.1 The Enterprise Learning Muscles 205 10.2 Developing Role of the PMO 208 10.3 Creating the Learning Culture 210 10.4 Criticality of Cross- Programs Alignment 213 10.5 Guided Continuous Improvement 215 Section IV Organizational Change Management Framework – Transforming Strategy Execution to Realize Program Value 219 Section Overview 219 Section Learnings 219 Key Words 220 Chapter 11 Change Culture 221 11.1 The Features of Change Culture 221 11.2 Change Success Ingredients 223 11.3 Governance Matters 226 11.4 ERM- Based Governance 227 11.5 Supporting Change Success 230 Chapter 12 Sustaining Benefits 233 12.1 Benefits Across the Lifecycle 233 12.2 Resiliency and Benefits 240 12.3 An Ownership Environment Matters 242 12.4 Managing for Trust 244 12.5 Change and Benefits Consistency 246 Chapter 13 Change Scientists 249 13.1 The Change Scientists’ Revolution 250 13.2 The Power Skill for Program Success 251 13.3 The Program Metrics mix 254 13.4 Decision- Making Mastery 256 13.5 The Program Core Team Changes 259 Chapter 14 Adaptable Roadmaps 263 14.1 Value- Based Program Roadmaps 263 14.2 The Adapting Factor 265 14.3 Balancing Governance with Traceability 268 14.4 Cocreated Roadmaps 271 14.5 Diversity Consistency 274 Section V The Path Forward 279 Strategic Opportunities For Program Management 279 Case Study: Nora’s Dilemma 285 Case Study: The Blue Spider Project 287 Case Study: McRoy Aerospace 298 Case Study: The Team Meeting 299 Case Study: The Prima Donna 301 Case Study: Zane Corporation 302 The Project Management Landscape Changes 302 Case Study: The Poor Team Performer 304 Case Study: The Management Control Freak 304 Leading and Sustaining Future Change 306 Index 315